Staff Support Specialist (Hybrid)

Texas Family Care Network•Nederland, TX

2d•Hybrid

About The Position

The Staff Support Specialist performs clerical and administrative duties, including typing, copying, mail handling, and filing personnel and client records, to meet licensing requirements and applicable state and local laws and codes. The role may interact with the public, community partners, legal parties, and Texas Family Care Network staff, and may manage information, prepare reports, and support Case Management Staff and Directors with business operations consistent with the organization’s mission. The position requires confidentiality and discretion when handling or sharing information. The Staff Support Specialist supports unit operations through documentation, communications, referrals, tracking systems, expense reporting, meeting support, and other assigned clerical tasks. The role participates in child pending placement shifts as needed, attends required training and meetings, and follows organizational policies and applicable regulations.

Requirements

High school diploma or GED.
Clearances: DPS, DFPS, FBI, and Child Abuse clearances.
Maintain confidentiality and exercise discretion when handling information.
Meet documentation, policy, licensing, and applicable regulatory requirements.

Nice To Haves

Associate degree preferred.
At least one year of office experience preferred.

Responsibilities

Prepare notifications and schedules with units and ensure they are sent to the appropriate parties.
Communicate with case management staff and supervisors so received information is recorded accurately and promptly.
Type correspondence and notifications and document information clearly and in an organized manner in accordance with organizational expectations and licensing requirements.
Upload information into data management systems in accordance with policy.
Complete typing and word-processing tasks promptly and maintain current computer skills.
Generate reports as requested by management.
Create and distribute referrals for services.
Participate in child pending placement shifts as needed.
Develop and maintain tracking systems that make needed information accessible, including incomplete documentation.
Promote respect for cultural diversity among coworkers and work-related contacts.
Report expenses, provide supporting documentation, and meet expense-report deadlines.
Maintain appropriate rapport with clients, families, and colleagues inside and outside the organization.
Perform clerical duties such as typing, filing, faxing, copying, answering or receiving telephone inquiries, and relaying messages.
Attend meetings and take notes as requested.
Attend work regularly in accordance with agency leave policy.
Stay current on organizational policies and procedures and maintain a work environment that meets state and federal regulations.
Maintain confidentiality of records and correspondence.
Complete online learning and policy acknowledgements by their due dates.
Attend and participate in required training.
Use the work Outlook Calendar as instructed by a supervisor or director to reflect daily and weekly tasks.
Perform other duties assigned by a supervisor or director.

Benefits

Medical coverage with a Health Savings Account (HSA) and 100% employer match.
Prescription coverage.
Dental and vision plans.
Dependent Care Flexible Savings Account.
Retirement savings plan with an employer match.
Free life insurance and AD&D.
Paid Time Off.
Nine paid holidays per year: seven recognized holidays, one floating holiday, and one birthday holiday.
Tuition reimbursement, if applicable.
Employee Assistance Program (EAP).