Staff Support Specialist I (Recreation and Parks)

City of Greenville•Greenville, NC

6d•Onsite

About The Position

The purpose of this position is to perform a variety of clerical and general office tasks for the Recreation and Parks Department. This position reports to the Recreation Supervisor at the Jaycee Park Center for Arts & Crafts and also provides support to the Recreation Manager as needed. This is accomplished by answering the telephone and directing calls to the proper person or division; assisting citizens with facility rentals, program registration, and payments; responding to citizen emails and inquiries; and other related work as required.

Requirements

High school diploma or GED required
Supplemented by training/course work in office systems technology or related field
A minimum of one year of related clerical/administrative experience
Knowledge of administrative and clerical procedures and systems such as word processing, excel, managing files and records, designing forms, and other office procedures and terminology
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Knowledge of principles and processes of providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of electronic equipment, computer hardware and software
Skilled in communicating effectively in writing as appropriate for the needs of the audience
Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Skilled in understanding written sentences and paragraphs in work related documents
Skilled in talking to others to convey information effectively
Skilled in managing one's own time
Skilled in actively looking for ways to help people
Skilled in interpersonal relations
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to read and understand information and ideas presented in writing
Ability to communicate information and ideas in speaking so others will understand
Ability to work cooperatively with City officials, other employees, and the general public
Ability to work safely without presenting a direct threat to self or others
Must possess and maintain a valid driver's license. (Note: A valid driver's license is a current driver's license that is not revoked, suspended, or subject to limited restoration or conditional operation privileges)

Responsibilities

Responding to citizen calls, emails, and walk-in requests for service, and directing them to the proper person, division, or program
Assisting citizens with securing facility and park rentals and registering for programs
Providing facility coverage; greeting and assisting visitors, staffing the front desk, and monitoring facility activity as needed
Processing payments for rentals, program fees, and other departmental charges; and running daily closeout reports
Monitoring and processing citizen comments and inquiries submitted through WebTrac
Running and maintaining various reports on rental activity and other departmental data for Recreation and Parks staff
Providing citizens with the proper forms for rentals and registrations, and ensuring accuracy of information on forms and payment records
Processing requisitions, purchase orders, contracts, and invoices
File management of rental agreements, program records, and other departmental files
Assisting the Recreation Supervisor (Jaycee Park Center for Arts & Crafts) and the Recreation Manager with various tasks
Other duties as assigned