Admin Support I Parks and Recreation

City of Loveland•Loveland, CO

6d•$21 - $28•Onsite

About The Position

The Administrative Support I position ensures fulfillment of our mission through the welcoming of guests to recreation facilities, providing guest support, performing varied clerical/receptionist work, and supporting staff within the Recreation Department. This position oversees concession stand operations at Barnes/Fairgrounds Ballfields and Winona Pool, including interviewing, hiring, training, scheduling, inventory, ordering and supervising part-time seasonal concession staff.

Requirements

High School graduate or GED required.
1 year work experience performing similar guest service and clerical duties including high degree of public contact and guest relations in a fast-paced environment, and experience with Microsoft Office including Word, Excel, Outlook.
Current Fist Aid and CPR certification required or must be obtained within 90 days of hire.
Must possess a valid driver's license.
Ability to provide outstanding customer service to a diverse guest population in a fast paced, chaotic environment.
Ability to establish and maintain effective working relationships with supervisors, peers and City staff, including the ability to follow directions and demonstrate professional behavior.
Demonstrate time management skills by beginning and completing assigned tasks and/or utilizing time effectively.
Leadership, teamwork, interpersonal skills and excellent customer service skills required.
Communicate effectively and diplomatically both verbally and in writing with co-workers and patrons.
Listen, interpret needs quickly and act promptly.
Remain calm and professional while problem solving effectively.
Work with children of all ages in a coaching or instructional capacity.
Organizational & prioritization skills required with attention to the details.
Effective time management and task execution skills required.
Flexible schedule required with ability to work days, evenings and weekends and holidays.
Operate city vehicles safely.
Effectively present verbal and written information and respond to questions from guests, program participants, co-workers, contractors, supervisors and other City employees.
Follow and enforce all rules, regulations and policies.
Recognize safety hazards and sanitation issues and to notify supervisors.
Remain composed in emergency situations, make sound judgment and work effectively with guest and other recreation staff under stressful circumstances.
Safely operate a variety of recreation & concessions related equipment.
Problem solve in a fast-paced environment.
Demonstrated skill in the use of standard office equipment, computers and various application programs including recreation related specialty software applications.
Complete fee transactions quickly and accurately; prepare daily cash report using math principles.

Nice To Haves

Some experience with Microsoft Office suite, point of sale systems, guest membership management systems, and class registration processing systems highly desirable.

Responsibilities

Provides exceptional guest services, in person and over the phone, completing transactions of various types, collecting appropriate fees, and informing users of potential opportunities and services available.
Greets guests, accepts and processes passes and registrations for all activities within the Recreation Center and Department.
Will be responsible for opening and/or closing the facility/facilities on certain days of the week.
Conducts facility tours and checks out equipment.
Assists with overall supervision of front and check-in desk operations including part-time clerks; relative to part-time staff, assists with training, communicating new procedures and other duties as needed.
Maintains work area, facilities, supplies and equipment to ensure a safe and sanitary environment.
Attends and participates in staff meetings and trainings.
Assists in the training of new staff.
Responsibilities include learning and training on the recreation management software (RecTrac), as well as assisting with its administration and support.
Resolves safety and administrative concerns by applying appropriate policies and procedures and through positive collaboration and team interaction and involvement with Facility Manager, Facility Management Team, other staff members, and the public.
Supports all Recreation staff with various needs.
Performs administrative tasks as assigned by the Facility Coordinator-Guest Services.
Assists with maintenance of various clerical records, computer database systems, merchandise inventory, lost/found system, brochure rack, laundry and numerous other systems.
Actively participates in continual process improvement efforts within the facility and division.
Assists with emergencies, maintenance and upkeep of the facility.
May set up and tear down equipment used for special events or activities.
Preparation of concession stands, including County Health Department inspections and post season winterization
Establishes concessions menus to ensure maximum profit generation and customer service
Prepares orders for concessions food & supplies; daily inventory, stand stocking and quality control
Requires cross training in other areas.
Performs other duties as assigned.

Benefits

Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
A Dedicated, exclusive Employee Health and Wellness Center
Discounted Chilson Center passes
Paid vacation, holidays, floating holidays, and medical leave
Flexible spending including Dependent Care
Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
Retirement 401a, 457, Roth (pre-& post tax) and company match
A Comprehensive Employee Assistance Program
Voluntary 529 College Invest program
Tuition Reimbursement
Employee Referral Program
Personal and Professional Development opportunities
Employee Recognition Program
Exceptional work-life balance
Market based pay & regular performance reviews
Local Government employment is eligible for Public Loan Forgiveness Program