Staff Strategic Field Application Engineer
About The Position
As a Staff Field Application Engineer (FAE) on Boston Dynamics’ Strategic FAE team, you will be the technical lead for our most strategic enterprise accounts, scaling our robotic solutions from a first site to fleets across global, multi-site operations. This role pairs deep technical expertise with business and Go-To-Market strategy: you are the link between program-level governance and on-the-ground execution, making sure every deployment delivers measurable operational value and opens the door to account growth. Working closely with Sales, Customer Success, Support, and Product R&D, you will turn what you learn in the field into the products and repeatable playbooks that let us scale.
Requirements
- Bachelor’s degree in Engineering, Business, or a related technical field, or equivalent industry experience.
- 5+ years of professional experience with a Bachelor’s degree, or 3+ years with a Master’s degree, in fast-paced technology integration, robotics, or complex systems engineering environment.
- Proven track record of overseeing high-complexity technical deployments and managing the intersection of hardware, software, and operational workflows.
- Demonstrated ability to communicate complex technical concepts effectively to engineering teams, operators, and business stakeholders, ensuring alignment on project goals and impact.
Nice To Haves
- Proven comfort in refining and optimizing processes to ensure global scalability and consistent performance across diverse sites.
- Ability to leverage CAD for site planning, navigate enterprise networking (VLANs/VPNs) during setup, and utilize Python or C++ APIs to customize robotic solutions and collaborate with technical stakeholders.
- Comfort navigating the ambiguity of early-stage product deployments and the ability to build structure where none exists.
- The ability to recognize how a successful technical integration can unlock broader strategic impact and account expansion.
- Familiarity with specialized workflows in sectors like large-scale manufacturing and logistics.
Responsibilities
- Own the delivery strategy for scalable, multi-site robotics programs, from solution design, infrastructure, and network integration through global expansion planning.
- Serve as the primary technical contact for strategic accounts, building consultative partnerships across customer business units and aligning Sales, Customer Success, Support, and R&D around the customer’s long-term business strategy.
- Own program-level Statements of Work (SOWs) that define scope, deliverables, and ownership, along with repeatable integration strategy playbooks that meet industry and regulatory requirements.
- Connect robot data and workflows to customer systems such as CMMS, asset management, and analytics pipelines, and lead diagnosis, resolution, and performance optimization across hardware, software, and networking during deployment.
- Define adoption strategies that build customer ownership of their robot programs, and implement frameworks to measure operational value and fleet utilization.
- Lead early product testing with strategic customers, and turn field data and feedback into clear requirements that shape the Boston Dynamics product roadmap.
- Guide other FAEs and integration teams, using patterns in field data to drive continuous improvement of the global integration roadmap.
Benefits
- Direct access to our engineering labs and cross-functional teams.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
