Staff Field Application Engineer

Boston Dynamics•Waltham, MA

3d•$116,000 - $130,000•Hybrid

About The Position

As a Field Application Engineer, you will play a pivotal role in delivering Boston Dynamics robotic solutions to our customers, ensuring their seamless integration and operational success. As the Pre & Post Technical Specialist, you will deliver professional-level technical expertise and support across the customer lifecycle. This role balances pre-sales engagement—including solution design, demonstrations, and technical validation—with post-sales implementation, configuration, and support activities. Working independently within defined guidelines, the specialist applies in-depth knowledge to resolve a range of moderately complex technical challenges while ensuring customer satisfaction and successful adoption of company solutions. Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

Requirements

Proven experience leading large-scale Field Applications Engineering, Solutions Architecture, or Systems Engineering projects.
Demonstrated ability to act as the primary technical contact for large or strategic accounts, building long-term customer relationships.
Expertise in multi-site, high-complexity integrations of Boston Dynamics products, ensuring optimized performance across hardware, software, and networking systems.
Solid understanding of customer-facing solution design, technical demonstrations, and lifecycle engagement.
Strong troubleshooting and analytical skills; ability to diagnose and resolve moderate to highly complex technical issues.
Exceptional communication skills, with the ability to present complex concepts to executives, technical staff, and non-technical stakeholders.
Experience mentoring junior engineers, creating documentation, and standardizing integration processes.
Competence in technical documentation, solution guides, and architecture diagrams.
Familiarity with technical go-to-market, early product testing, and scaling customer success.
Ability and willingness to travel domestically and internationally up to 50% of the time.
Ability to utilize personal credit cards for travel expenses, with subsequent reimbursement.
Candidates must be authorized to work in the U.S. Boston Dynamics cannot sponsor visas for this role.

Nice To Haves

Proficiency with AutoCAD or comparable software applications.
Expert-level knowledge of networking protocols, network security (routers, switches, firewalls, VLANs, VPNs), and troubleshooting complex networking issues in distributed systems.
Mastery of Linux operating systems (Ubuntu) for large-scale systems management, automation, and optimization of robotic software deployments
Expertise in Python, C++, Typescript, Kotlin, or similar languages, with a focus on developing advanced solutions and integrations using robotics APIs/SDKs
Relevant industry certifications in robotics, networking, or systems integration preferred.

Responsibilities

Collaborating closely with customers to align system capabilities with their operational needs and designing site-specific solutions.
Traveling up to 50% to customer sites and overseeing the site-level solution architecture and commissioning of Boston Dynamics robotic systems, ensuring optimal performance and alignment with customer goals.
Implementing scalable solutions that cater to both individual integrations and the growth of customer accounts, while also managing network infrastructure and configuration for robust system connectivity.
Monitoring system performance, resolving technical issues through advanced troubleshooting, and providing comprehensive customer training and support.
Leading technical projects that enhance integration efficiency, standardize processes, and drive continuous improvement, while also supporting the early-stage testing and integration of new Boston Dynamics products.
Proactively gathering, systematizing, and conveying customer feedback to internal teams, championing product enhancements, and steering customer-focused solutions, closely working with product and engineering teams.
Ensuring adherence to industry standards and regulations, developing SOWs and customer success documentation, and delivering comprehensive customer training.
Partnering with Sales and Program Managers to understand customer requirements and develop technical proposals, solution designs, and demonstrations.
Serving as the subject matter expert on Boston Dynamics products, resolving complex issues and providing technical input for product development and roadmaps.
Leading creation of complex solution architecture for highly customized, large-scale integrations, ensuring alignment with BD product capabilities.
Developing proof-of-concept configurations or mini-applications to validate feasibility and showcase customer value.
Leading or supporting product installation, configuration, and technical onboarding post-sale, ensuring robust network infrastructure and connectivity.
Performing advanced troubleshooting and root cause analysis across hardware, software, and networking components; collaborating with engineering for systemic product improvements.
Maintaining technical documentation, customer success guides, and knowledge base articles, including Statements of Work (SOWs).
Delivering advanced training and enablement sessions for customer technical staff and internal teams.
Providing leadership and mentorship to FAEs and engineers, driving internal process improvements and promoting best practices.
Leading technical go-to-market efforts for new products, managing pilots, gathering early-stage feedback, and overseeing field testing.
Collecting, systematizing, and conveying customer feedback to internal teams to inform product enhancements and customer-focused solutions.