Staff Solutions Engineer, Public Sector

TwelveLabs

1d

About The Position

This position will require an active US Department of Defense or Intelligence Community TS/SCI clearance.
We're seeking an exceptional Solutions Engineer to directly support US public sector customers. In this role, you'll be the human bridge between TwelveLabs' powerful video understanding platform and mission-critical government operations.
You won't be a consultant who shows up with a pitch deck. You'll be a technical owner who ships production solutions, someone who can understand an agency's workflow on Monday, architect a solution using our video AI models by Wednesday, and have a working prototype deployed by Friday.
This role combines the autonomy of a startup engineer with the impact of supporting critical government missions. You'll work in small, agile teams and own end-to-end execution of high-stakes projects that directly serve the public good.
Candidates must be able to travel up to 10% of the time annually to attend conferences, off-site meetings, and other business-related events as required by the role. This role may require participation in on-site interviews and/or completion of in-person onboarding processes.

Requirements

• Ability to attain, or already hold a TS/SCI clearance
• Must be a US Citizen and eligible to maintain clearance
• Willing to work on-site at customer locations in DC/VA/MD area (up to 40-60% of time)
• Comfortable working in SCIFs and other secure facilities
• BS degree or higher in Computer Science, Engineering, Mathematics, or related technical field
• 3+ years of software engineering, ML engineering, or technical solutions experience
• Strong coding ability in Python, or similar languages
• Experience with cloud platforms (preferred: AWS. acceptable: Azure, GCP) and containerization (Docker, Kubernetes)
• Working knowledge of APIs, microservices, and modern software architecture
• 1+ years deploying or operating software in government networks (classified or unclassified)
• Familiarity with federal security frameworks (RMF, NIST 800-53, FedRAMP, FISMA, STIGs)
• Understanding of government procurement, workflows, and operational environments
• Technical breadth: Can quickly learn new technologies, frameworks, and customer systems
• Customer obsession: Genuinely curious about understanding mission problems, not just deploying software
• Ownership mentality: Takes full responsibility for customer outcomes—no "not my job" mindset
• Execution speed: Thrives in fast-paced environments and ships working solutions quickly
• Communication skills: Can translate between technical implementation and mission impact
• Adaptability: Comfortable with ambiguity, changing requirements, and evolving customer needs

Nice To Haves

• Experience with computer vision, video processing, or multimodal AI systems
• Background in video analysis, surveillance systems, or multimedia intelligence
• Familiarity with GPU infrastructure, model serving (TensorRT, vLLM, Triton), or ML deployment
• Experience with GitOps, Infrastructure as Code (Terraform), or CI/CD in secure environments
• Previous work with Palantir Foundry, Elasticsearch, or government data platforms
• Knowledge of video codecs, streaming protocols, and large-scale media processing
• CompTIA Security+ or other relevant certifications
• Experience in startup or fast-moving technology environments
• Background as a Forward Deployed Engineer, Solutions Engineer, or Technical Account Manager

Responsibilities

• Deploy Video Understanding Solutions in Government Environments
• Embed directly with federal, state, and local government customers to understand their video analysis workflows, pain points, and operational requirements
• Design and implement video understanding solutions using TwelveLabs' platform (semantic search, scene detection, object tracking, activity recognition, summarization) on government networks
• Deploy our multimodal AI models in AWS GovCloud, Azure Government, FedRAMP environments, classified networks, and on-premises secure facilities
• Build custom pipelines integrating TwelveLabs APIs with government systems like Palantir Foundry, Salesforce, SharePoint, and agency-specific platforms
• Own Technical Delivery & Customer Success
• Serve as the primary technical point of contact for your assigned customers—you own their success
• Rapidly prototype solutions using real customer data and operational requirements
• Translate mission needs into technical implementations, whether that's building video search interfaces, automated monitoring workflows, or content analysis systems
• Troubleshoot complex production issues in secure environments and maintain high system availability
• Navigate Government Security & Compliance
• Manage engagement post deployment in air-gapped networks, classified systems, and secure facilities
• Prepare and deliver security documentation for ATOs (Authority to Operate), CTFs (Certification to Field), and RMF compliance
• Work within NIST, FedRAMP, FISMA, and federal security frameworks
• Interface with government security teams, ISSOs, and AOs to ensure compliant deployments
• Build the Bridge Between Field & Product
• Bring field learnings back to product and engineering teams to shape the roadmap
• Identify patterns across customer deployments that can be productized into platform features
• Contribute to internal tooling, deployment automation, and reference architectures
• Collaborate with ML engineers to optimize model performance for government use cases
• Drive Strategic Relationships
• Build trusted relationships with government program managers, technical leaders, and end users
• Present technical solutions to senior government leadership and agency stakeholders
• Understand customer missions deeply enough to propose solutions they didn't know were possible
• Represent TwelveLabs at government conferences, industry days, and agency briefings

Benefits

• An open and inclusive culture and work environment.
• Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
• Full health, dental, and vision benefits
• Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
• VISA support where applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees