Staff Software Engineer- CXI

Databricks•Mountain View, CA

1d•$164,200 - $225,700

About The Position

As the Staff Software Engineer for Customer Experience Intelligence, you will architect and deliver Databricks' AI-native vertical workflow platform. CXI is building intelligent systems that orchestrate AI agents, humans, and enterprise tools into end-to-end operational workflows. Support is our first production domain and the platform is designed to expand across multiple domains such as IT, Security, Legal, Marketing, and other knowledge-worker workflows, with a roadmap toward broader productization.

Requirements

BS or higher degree in Computer Science or a related field.
Extensive backend development experience designing, building, and maintaining high-throughput production systems.
Proven success deploying enterprise-grade backend infrastructure, microservices, and robust APIs in highly complex environments.
Deep familiarity with distributed systems, data platforms, and handling large-scale internal or external traffic.
Hands-on experience with ML-assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Responsibilities

Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next-generation Enterprise Agentic Framework.
Build a vertical modular, multi-tenant agent platform initially optimized for Customer Support, but natively designed to expand into other domains such as IT, Security, Compliance, Marketing, HR, Legal and all ticket based workflows across the company.
Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic-based systems.
Design state-machine and agentic workflows that seamlessly evolve from human-in-the-loop validation to fully automated execution.
Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI-driven business decisions.
Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders across various organizations to unblock dependencies and align roadmaps.
Set a high engineering bar for backend code quality, system performance, and architectural maintainability in line with Databricks standards.
Mentor engineers and subject matter experts (SMEs) across Software, Support, and internal operations teams.