Staff Software Engineer - Agent Platform
About The Position
Join Qualtrics’ Agent Platform team in Seattle to build platform capabilities supporting AI agents across Qualtrics products. The team enables customers to build agents through Agent Studio and supports in-product features that use agentic capabilities. You will work with software engineers, machine learning engineers, applied scientists, product managers, and security architects to help teams build and operate agents safely and effectively. The role involves designing and developing AI architectures, frameworks, and algorithms for large-scale enterprise SaaS solutions; evaluating AI technologies and tools; and helping guide agentic capabilities from research through production. You will provide technical direction to Core AI platform teams, lead the Agent Platform team’s technical roadmap, and guide teammates through code reviews and technical mentorship. The team’s platform aims to help engineering teams experiment with, design, build, monitor, and troubleshoot agent-powered applications through observability and governance capabilities.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, or a related field.
- At least 8 years of experience working as a Software Engineer or in a related role.
- Proficiency in Python, Java, or C++.
- Experience with popular AI frameworks such as LangChain or LangGraph.
- Solid understanding of cloud computing platforms such as AWS, Azure, or Google Cloud.
- Experience deploying AI models on cloud platforms.
- Experience with security and governance for agentic workflows.
- Strong communication and collaboration skills, including the ability to work effectively in cross-functional teams.
- Ability to stay current with AI technologies, frameworks, and platform advancements.
Nice To Haves
- Knowledge of ethical considerations and responsible AI practices.
Responsibilities
- Design and develop robust AI architectures, frameworks, and algorithms for large-scale enterprise SaaS AI solutions aligned with business objectives.
- Evaluate and select AI technologies, tools, and frameworks to meet performance, accuracy, and scalability goals.
- Collaborate across the company to guide the direction of agentic capabilities from research to production.
- Align with applied scientists, product managers, and engineers on AI architectures, design decisions, and technical specifications.
- Provide technical supervision and direction to Core AI platform teams.
- Lead the Agent Platform team’s technical roadmap.
- Conduct code reviews and provide technical guidance to team members.
- Keep current with AI technologies, frameworks, and algorithms and identify opportunities to apply them.
- Use agent observability data to support trust, safety, compliance, and product improvement.
- Analyze and improve agentic systems for performance and efficiency.
Benefits
- Wellness reimbursement of $300 per quarter for wellness activities.
- Professional development support, including access to AI tools and learning resources.
- Medical, dental, vision, life, and disability insurance for full-time employees.
- 401(k) with match for full-time employees.
- Paid time off for full-time employees.
- Mental health benefits for full-time employees.
- A sign-on bonus and restricted stock units may be included in an employment offer.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
