Staff Software Engineer, Systems Engineering Focus

Crusoe•San Francisco, CA

5d•$210,000 - $255,000

About The Position

We are seeking a Staff Software Engineer to design, build, and scale Crusoe Cloud's customer-facing managed services. The Managed Platform Services team owns and operates multiple customer-facing products, with an active and growing roadmap. This is a full software engineering role — you'll ship customer-facing features, build systems from 0 to 1, and scale existing services alongside a team of strong generalist engineers. What sets you apart is your systems programming expertise, which you'll bring as a technical authority on our Edge & Agents domain: the software that runs directly on customer infrastructure. This agent code is mission-critical — a failure here is a customer production incident. You'll provide deeper technical oversight on existing, inflight, and planned edge systems while contributing broadly across the platform. This is a full-time position.

Requirements

Systems Programming Expertise: Strong proficiency in Python, Go, and/or Shell scripting, with comfort working across languages as the problem demands.
Linux Kernel Metrics: Experience instrumenting low-level system metrics. Comfort working at the procfs level.
Kubernetes & Helm: Strong understanding of Kubernetes internals and experience packaging and deploying workloads via Helm charts.
Operational Mindset: On-call experience on a customer-facing team is required. You proactively identify gaps in monitoring, alerting, and tooling — and close them.
Systems Programming Expertise: Strong proficiency in Python, Go, and/or Shell scripting, with comfort working across languages as the problem demands.
Reliability-First Engineering: You design for crash safety, low resource footprint, and graceful degradation. You think about what happens when things go wrong before writing a line of code.
Scalable Design Thinking: You plan how systems evolve under traffic growth. You consider resiliency, HA, and disaster recovery from the start.
Staff-Level Impact: You lead cross-domain efforts, own team architecture, and coach multiple engineers across and beyond your team. You identify one-way door decisions, proactively drive solutions without being asked, and introduce frameworks that uplevel the group without requiring your direct involvement. You have a healthy bias to action — you bring solutions, not just problems.
Communication: Concise, proactive, and anticipates blockers. Keeps stakeholders informed without needing to be asked.

Responsibilities

Customer-Facing Feature Development: Build and scale core platform services end-to-end — from greenfield 0-to-1 projects to scaling systems handling growing production traffic.
Edge & Agents Technical Oversight: Serve as the team's subject matter expert on edge software. Review existing agent architectures, provide technical guidance on inflight designs, and shape how we build and operate software at the system level.
Edge Agent Development: Build and maintain lightweight, high-reliability agents deployed on customer VMs. Minimize CPU/memory footprint without sacrificing observability coverage.
Linux Kernel Metrics & eBPF: Instrument low-level system metrics using eBPF and procfs to power Crusoe's monitoring and telemetry pipeline.
Packaging & Distribution: Own agent packaging and deployment via Helm charts, ensuring smooth delivery across customer environments.
Pull-Based Scraping Architecture: Design and evolve the "pull" scraping logic that collects metrics from customer infrastructure with minimal operational overhead.
Cross-Functional Collaboration: Partner with Control Plane, Storage, and SRE teams to ensure agent data feeds are reliable, well-structured, and operationally sound.
Cross-Team Bridge: Serve as the technical bridge between the Managed Platform Services team and adjacent infrastructure teams — including SRE and Compute — who work on the cloud hypervisor and lower-level platform layers. Build enough expertise in their domains to collaborate effectively, represent your team's requirements clearly, and influence decisions that affect the edge agent stack.
Technical Leadership: Set patterns and frameworks adopted across the team. Mentor senior engineers, contribute to architecture decisions, and help scope quarterly roadmap items with engineering and product leadership.