Staff Software Engineer/Solution Architect

UKG•Atlanta, GA

1d•$129,500 - $186,100

About The Position

We are seeking a highly experienced Staff Engineer / Solution Architect to lead solution engineering and enterprise architecture for UKG’s largest and most strategic customer engagements. This role serves as the technical authority and strategic advisor throughout the customer onboarding and implementation lifecycle — combining deep expertise in UKG platforms, enterprise integrations, observability, and operational engineering to deliver scalable, production-grade solutions for complex global enterprises. The ideal candidate brings a rare combination of architectural depth, hands-on engineering capability, customer-facing leadership, and operational excellence. You will work directly with enterprise customers, implementation partners, services, support, cloud operations, and product engineering to design resilient architectures, accelerate adoption, and influence the future evolution of the UKG platform. This is not a passive advisory role. You will actively shape technical strategy, guide implementation execution, solve high-complexity production challenges, and drive measurable customer outcomes at scale. This role is critical to how UKG delivers success for its largest enterprise customers. You will operate at the intersection of customer experience, platform engineering, and operational reliability — helping organizations modernize workforce operations while ensuring scalable, secure, and resilient implementations. Your field experience and technical insight will directly influence: Enterprise customer adoption and time-to-value, Platform scalability and operational maturity, Product roadmap prioritization, Integration and extensibility standards, AI-enabled operational efficiency and customer engagement models. This role represents UKG at the highest technical levels with customers and partners and plays a key role in strengthening UKG’s reputation as a trusted enterprise technology provider.

Requirements

10+ years of experience in solution architecture, platform engineering, enterprise SaaS, or senior technical consulting roles
Proven experience leading large-scale enterprise software implementations and complex customer onboarding programs
Deep expertise with UKG products, platforms, and enterprise integration capabilities
Strong hands-on experience with observability and SRE tooling including Splunk, Grafana, monitoring frameworks, and operational diagnostics
Expertise designing and supporting high-volume, highly available enterprise systems at scale
Experience with APIs, event-driven systems, integration platforms, and enterprise data architectures
Demonstrated success driving production readiness, performance engineering, scalability planning, and operational resiliency initiatives
Experience leading enterprise deployment and migration strategies including phased rollouts and legacy system cutovers
Strong understanding of authentication, identity management, and security patterns in multi-tenant enterprise environments
Exceptional communication and executive presentation skills with the ability to influence both technical and business stakeholders
Ability to operate effectively across customers, engineering, product, support, and services organizations

Nice To Haves

Deep domain expertise in HCM, Payroll, Workforce Management, or enterprise workforce technology ecosystems
Experience applying AI tools and automation to enterprise operations, customer delivery, or engineering workflows
Background in cloud-native architectures, distributed systems, and enterprise SaaS operations
Experience building reusable architectural frameworks, reference implementations, and enterprise technical standards
Strong analytical and troubleshooting capabilities in large-scale production environments

Responsibilities

Serve as the primary technical advisor and trusted architect for enterprise customers throughout onboarding, implementation, and post-go-live optimization
Design end-to-end enterprise architectures across UKG HCM, Payroll, Workforce Management, and adjacent ecosystems
Translate complex business and operational requirements into scalable, secure, and maintainable technical solutions
Lead architecture reviews, technical governance, and production readiness assessments for strategic customer programs
Architect enterprise-grade integrations using APIs, event-driven architectures, middleware, ETL/data pipelines, and integration platforms
Guide customers through enterprise data flow design, including upstream/downstream system integrations and enterprise data warehouse strategies
Define reusable integration patterns, reference architectures, and implementation accelerators across customer engagements
Drive extensibility best practices across workflows, reporting, configuration, automation, and platform customization
Lead operational architecture and reliability engineering efforts for large-scale enterprise deployments
Design observability frameworks leveraging tools such as Splunk, Grafana, and enterprise monitoring platforms to improve diagnostics, visibility, and operational resilience
Develop monitoring standards, dashboards, alerting strategies, and root cause analysis processes for production environments
Partner with Cloud Operations and Engineering teams to proactively identify and resolve scalability, reliability, and performance bottlenecks
Lead performance engineering initiatives including load testing, throughput analysis, scalability modeling, and production validation
Validate infrastructure readiness and operational resiliency for enterprise go-lives and peak-scale events
Design rollout, migration, and legacy system cutover strategies including phased deployments, hybrid synchronization, and parallel processing models
Ensure business continuity and operational stability throughout customer transitions
Leverage AI technologies and automation capabilities to improve implementation efficiency, operational diagnostics, customer engagement, and knowledge management
Apply AI-assisted workflows to accelerate troubleshooting, documentation generation, operational analysis, and customer support interactions
Identify opportunities to embed intelligent operational practices into enterprise delivery and platform adoption models
Represent UKG as a senior technical leader in executive-level customer engagements and strategic partner discussions
Drive alignment across engineering, product, services, support, and customer stakeholders
Synthesize customer feedback, operational learnings, and production insights into actionable recommendations for internal engineering and product teams
Mentor engineers and solution architects while helping establish technical standards and architectural best practices across the organization