Staff Software Engineer, Patient Experience

Pomelo Care • San Francisco, CA

49d • Remote

About The Position

Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system.
Our engineering team is the engine behind our virtual care platform, building AI-powered solutions that transform care delivery and create exceptional experiences for both patients and clinicians. If you're passionate about using technology to do real, tangible good in the world, we'd love to meet you.
We are a remote-first company with offices in New York and San Francisco. Our New York office has a strong in-person culture with regular collaboration, and our San Francisco office is available for those who enjoy working together in person.
Why This Role Matters
We can only meaningfully improve health outcomes if patients are highly engaged in their care and trust our team. The earlier we can start providing care, the more likely we can affect outcomes. That all starts with the patient experience: building features that check in with patients throughout their journey, provide them the best next step for their care, triage their urgent needs, make it simple to get high quality care, and help them feel supported. This role sits at the center of that mission.
What You'll Do
As a Staff Software Engineer on the Patient Experience team, you'll serve as the technical lead for how patients interact with Pomelo from the moment they enroll through their entire care journey. You will:

Requirements

• You have deep experience building and shipping consumer or patient-facing products, whether mobile, web, or both
• You've served as a technical lead on a team, setting architecture direction and mentoring other engineers
• You have strong opinions, loosely held, about how to build great user experiences
• You're comfortable working across the full stack and moving quickly in a startup environment
• You're keeping up with trends in LLM coding agents to multiply your engineering impact
• You enjoy collaborating closely with product and design, not just executing on specs

Nice To Haves

• Have experience with React Native or cross-platform mobile frameworks
• Have experience building products in healthcare, wellness, or other high-trust consumer domains
• Have worked on engagement, retention, or onboarding flows and understand what makes users stick around
• Have prior experience with AI/ML or building agent-based systems

Responsibilities

• Lead the technical direction for our mobile development strategy and patient-facing apps, shaping how tens of thousands of patients experience Pomelo
• Rapidly prototype and ship features in our patient mobile and web apps alongside design and product, using AI tools to move fast and test ideas that meaningfully improve engagement and retention
• Help steer product direction for how we support and retain patients in their critical first month with Pomelo, when the window to affect outcomes is widest
• Talk directly to patients and partner with product, design, and clinical teams to turn real needs into real features
• Mentor and grow junior engineers, raising the bar for the whole team
• Set the technical standards, architecture patterns, and development practices that our patient-facing products are built on

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed