Staff Software Engineer, Care & Onboarding

Toast

2d•Hybrid

About The Position

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care & Onboarding team builds and maintains the tools that enable the core workflows of our Customer Care Agents, Onboarding Consultants, and the broader Toast team. Our work directly impacts how Toast supports its restaurant customers at every stage of their journey. We are looking for a Staff Software Engineer to serve as a technical leader within our squad and help shape the future of how these teams operate. In this role, you will drive the architectural direction of our systems, deliver high-impact solutions across products, and elevate the engineers around you. You will be a domain expert who partners with technical and non-technical stakeholders to define and execute on the highest-leverage opportunities for the team. This is a role for an engineer who is equally comfortable writing code, leading technical design, and influencing decisions across the organization. Your work will contribute to a strong technical foundation that will carry Toast through the next decade and beyond.

Requirements

8+ years delivering complex backend systems at scale
Mastery of Java, Kotlin, or another object-oriented language
Deep proficiency in API lifecycle management, including versioning, documentation, and deprecation
Strong understanding of query languages, data modeling, and data distribution
Demonstrated technical leadership, with the ability to drive cross-team alignment and influence across engineering, product, and business stakeholders
Bachelor's degree in Computer Science or a related field, or equivalent practical experience

Nice To Haves

Hands-on experience building with LLMs in production environments
Familiarity with Workato or a similar iPaaS platform
Prior work with Salesforce or other CRM platforms
Comfort working with React and GraphQL

Responsibilities

Own the technical direction of the Care & Onboarding platforms, driving architectural decisions that improve scalability, reliability, and maintainability
Lead design and delivery of large-scope initiatives from conception through production, coordinating across teams and stakeholders
Identify and resolve systemic technical challenges, including complexity, operational toil, and cross-team dependencies
Set and maintain a high bar for engineering quality through hands-on code contributions, design reviews, and mentorship
Partner with product, design, and operations leadership to translate business strategy into technical plans
Leverage AI-augmented development tools to increase development velocity and code quality