Staff Site Reliability Engineer - Federal
About The Position
The Federal Site Reliability Engineer supports U.S. Public Sector customers and helps maintain and improve the reliability, scalability, performance, and operability of ServiceNow’s Government Community Cloud infrastructure. The role spans the technology stack, from hardware through applications, and combines software development, networking, and systems engineering to resolve infrastructure issues, prevent recurring incidents, and reduce mean time to resolution (MTTR). The Federal SRE team provides 24x7 production support across three shifts. This role is on the third shift, with a 10-hour, four-day work week from Wednesday through Saturday, 11 p.m. to 10 a.m. Pacific Time. The posting notes there is no on-call rotation and that second- and third-shift bonuses are available. Candidates must pass ServiceNow’s USFedPASS federal personnel authorization screening, which includes a credit check, criminal/misdemeanor check, and drug test. Due to federal requirements, applicants must be U.S. citizens, naturalized U.S. citizens, or U.S. permanent residents holding a green card. The position requires experience integrating or thoughtfully applying AI in work processes, decision-making, or problem-solving.
Requirements
- Typically, at least 8 years of related experience with a bachelor’s degree, 6 years with a master’s degree, or 3 years with a Ph.D.; equivalent experience is also accepted.
- Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
- Deep knowledge of Linux systems.
- At least 2 years of experience with DevOps automation, CI/CD pipelines, and agile methodologies.
- At least 2 years of experience with cloud technologies, preferably Azure.
- At least 2 years of coding experience in various languages; Python, JavaScript, and Ruby are preferred by the employer.
- Experience with PostgreSQL and MySQL database administration, troubleshooting, and performance tuning.
- Expertise in observability and monitoring of applications, services, and networks at scale.
- Networking skills, including IP addressing and routing.
- Must pass the USFedPASS screening, including credit, criminal/misdemeanor, and drug checks.
- Must be a U.S. citizen, naturalized U.S. citizen, or U.S. permanent resident holding a green card.
Nice To Haves
- Experience developing on the ServiceNow Platform.
Responsibilities
- Provide relief and sustainable resolution to infrastructure issues.
- Use software development, systems engineering, and networking experience to proactively prevent recurring issues.
- Partner with other teams on initiatives to improve infrastructure reliability and performance through better system design.
- Promote an intolerance for manual activity and build a highly automated environment with scalable solutions.
- Drive monitoring and automation initiatives.
- Maintain and develop the reliability, scalability, performance, and operability of ServiceNow infrastructure.
- Help reduce incidents and mean time to resolution (MTTR).
Benefits
- Shift bonuses for second and third shifts.
- Health plans, including flexible spending accounts.
- 401(k) plan with company match.
- Employee stock purchase plan (ESPP).
- Matching donations.
- Flexible time away plan.
- Family leave programs.
- Equity, when applicable, and variable/incentive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
