Staff Site Reliability Engineer

ACV • Buffalo, NY

3d • $165,000 - $170,000

About The Position

ACV is seeking a Staff Site Reliability Engineer to set technical direction for reliability across its engineering organization. The role works with infrastructure, platform, quality, and product engineering teams to shape how production systems are built, deployed, observed, and operated at scale. The position emphasizes practical software engineering experience, computer science fundamentals, solving complex problems, and applying engineering best practices.

The successful candidate leads through influence, helps resolve difficult service and architecture problems, and improves reliability across team boundaries. They build paved roads and self-service capabilities, mentor other engineers, and establish practices that make reliable approaches straightforward to adopt. The role includes setting reliability strategy and standards, improving infrastructure and delivery systems, leading major incident response and follow-up, and participating in an on-call rotation.

Requirements

• Bachelor’s degree in Computer Science or a related technical discipline, or equivalent practical experience.
• 10+ years of experience in SRE, Platform Engineering, DevOps, Infrastructure, or Observability Engineering, including technical leadership across multiple teams.
• Deep experience building and managing production infrastructure on AWS and/or Google Cloud Platform.
• Experience building, maintaining, and scaling Kubernetes clusters for production workloads.
• Strong proficiency with Infrastructure as Code tools such as Terraform and deployment tooling such as Helm.
• Experience designing CI/CD pipelines and build tooling such as Jenkins, and improving deployment safety and speed.
• Hands-on expertise with observability and monitoring platforms such as Datadog, including metrics, logs, tracing, alerting, and SLOs.
• Proven experience defining and operating SLOs and error budgets and using them to guide engineering priorities.
• High proficiency in version control, including trunk-based development, multiple release planning, cherry-picking, and rebasing.
• Strong software engineering skills and solid computer science fundamentals, including major data structures such as arrays, dictionaries, and strings.
• Ability to independently diagnose and resolve complex code and distributed-systems problems.
• Strong problem-solving skills and the confidence and resourcefulness to explore solutions independently.
• Excellent written and verbal communication skills, with the ability to influence technical direction and partner with engineering leadership.

Nice To Haves

• Experience with OpenTelemetry and building internal developer platforms or golden paths.
• Experience developing in Golang.
• Experience with high-volume, highly distributed production environments.
• Experience with databases and data platforms.
• Experience with observability cost optimization and usage governance.
• Experience with multi-region or international cloud architectures.

Responsibilities

• Set reliability strategy and technical standards across ACV engineering, including SLOs, error budgets, release practices, and production readiness.
• Design, build, and scale infrastructure on AWS and/or GCP and Kubernetes using an infrastructure-as-code-first approach.
• Build golden paths and self-service tooling that provide services with dashboards, monitoring, logging, alerting, and deployment pipelines.
• Partner with engineering teams to improve system resiliency, scalability, and fault tolerance, including support for multi-region and international growth.
• Standardize observability, monitoring, and alerting practices to improve MTTD and MTTR and detect problems earlier.
• Simplify and harden deployments to reduce change failure rates and shorten lead time for new products and services.
• Act as an escalation point for live-site incidents; lead incident response and own Root Cause Analysis and ITIL Problem Management for major outages, ensuring corrective actions are completed.
• Audit systems, identify risks and opportunities to reduce incidents, and automate repetitive operational and administrative work.
• Plan maintenance activities and write design documentation, standard procedures, and runbooks.
• Evaluate and introduce technologies such as OpenTelemetry when they provide clear value, and help retire legacy components.
• Mentor SREs and software engineers, review designs and code, and contribute to a collaborative, continuously improving team culture.
• Participate in an on-call rotation.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life/AD&D, legal/ID protection, accident, and critical illness insurance.
• Generous paid time off, including uncapped vacation days; at least three paid sick days or the applicable state or local legal minimum; six paid company holidays; two floating holidays; parental leave; bereavement leave; jury duty leave; voting leave; and other legally required paid leave.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• Company 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior