Staff Site Reliability Engineer

Carrier•CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA, TX

1d•$96,000 - $192,000

About The Position

Carrier's Building Automation Systems (BAS) Cloud organization is seeking a highly skilled Site Reliability Engineer to build, scale, and continuously improve its cloud-native SaaS platform. The role combines software engineering, cloud infrastructure, platform engineering, observability, automation, and operational excellence to ensure reliability, security, and performance for business-critical customer solutions. The engineer will help define reliability standards, build self-service platform capabilities, drive automation, and enable engineering teams to operate highly available services at scale. They will collaborate with software engineering, architecture, cybersecurity, DevOps, cloud operations, and product teams to improve resilience, accelerate delivery, and reduce operational toil, while influencing the technical direction of the cloud platform and establishing engineering best practices across a global organization.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a technical field and 7+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Engineering; or a master's degree in one of these fields and 5+ years of relevant experience.
3+ years of hands-on experience designing and supporting large-scale cloud environments.
3+ years of experience with Infrastructure as Code, such as Terraform, CloudFormation, or AWS CDK.
3+ years of experience building and maintaining CI/CD pipelines and deployment automation.
3+ years of extensive experience with AWS, including services such as EKS, EC2, VPC, RDS, Lambda, CloudWatch, and IAM.
3+ years of experience implementing observability platforms using technologies such as Prometheus, Grafana, OpenTelemetry, Datadog, Splunk, or New Relic.

Nice To Haves

Strong understanding of modern SRE principles, including reliability engineering, observability, toil reduction, incident management, and error budgets.
Strong scripting or programming experience using Python, Go, PowerShell, Bash, or similar languages.
Strong knowledge of networking, security, systems architecture, and distributed systems concepts.
Proven experience leading production incident response and root cause analysis activities.
Proven experience with cloud-native platforms and container technologies, including Kubernetes and Docker.
Experience operating SaaS platforms serving large-scale customer environments.
Experience supporting compliance frameworks such as SOC 2, ISO 27001, NIST, or similar standards.
Experience implementing AI-assisted engineering solutions to improve operational efficiency, troubleshooting, automation, and service reliability.
Knowledge of platform engineering concepts, including Internal Developer Platforms (IDP), developer self-service capabilities, and engineering enablement practices.
AWS certifications or other cloud certifications.
Excellent communication, leadership, and collaboration skills.

Responsibilities

Design, implement, and maintain highly available, scalable, and secure cloud infrastructure supporting Carrier's SaaS platforms.
Define and drive Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) across critical services.
Build self-service platform capabilities that enable development teams to deploy and operate services efficiently and consistently.
Develop reliability frameworks, standards, and operational best practices to improve platform resiliency and customer experience.
Identify reliability bottlenecks and architect solutions to eliminate single points of failure.
Develop automation solutions that eliminate repetitive operational tasks and reduce manual intervention.
Design and maintain Infrastructure as Code using Terraform, AWS CloudFormation, AWS CDK, or similar technologies.
Build and enhance CI/CD pipelines to improve deployment velocity, consistency, and security.
Implement automated remediation, self-healing capabilities, and operational workflows.
Design and enhance observability solutions using metrics, logs, traces, and distributed monitoring technologies.
Develop dashboards, monitoring standards, alerting frameworks, and reliability reporting mechanisms.
Lead incident response efforts for critical production events, including root cause analysis and long-term corrective actions.
Drive post-incident reviews focused on systemic improvements rather than individual fault.
Improve platform performance, availability, scalability, disaster recovery, and business continuity capabilities.
Validate backup, restoration, and recovery processes through regular testing and continuous improvement.
Collaborate with engineering teams to implement resilient architectures that meet reliability and compliance objectives.
Support operational readiness reviews for new services and platform capabilities.
Mentor engineers and provide technical leadership in reliability engineering practices.
Partner with development teams to improve application reliability throughout the software development lifecycle.
Promote a culture of automation, ownership, continuous learning, and operational excellence.
Stay current on emerging technologies and best practices in cloud infrastructure, platform engineering, AI-assisted operations, and Site Reliability Engineering.
Participate in a shared on-call rotation supporting production environments.
Drive initiatives to reduce operational toil through automation, self-healing systems, and platform improvements.
Continuously improve incident response processes and platform reliability practices.