Staff Services II

Harris County•Houston, TX

8d•Onsite

About The Position

The Staff Services II is responsible for providing customer service to the public and performs clerical and administrative duties in an office setting while maintaining an efficient system for office operations. The Harris County Juvenile Probation Department (HCJPD) is the third-largest juvenile justice agency in the country and the second-largest department in Harris County, employing over 1,200 professionals dedicated to youth justice transformation and reform. HCJPD is committed to improving outcomes for youth, reducing racial disproportionality, and ensuring a safe environment for both staff and residents. We continuously innovate by implementing systemic changes to lower detention populations and promote positive youth development. The Youth Diversion and Development (YDD) Division provides services and supervision to justice-involved young people in the community, rather than placement out of the home. Community supervision and rehabilitative services for young people and their families are provided by Community Unit Probation Services (CUPS) located throughout Harris County. In addition, there are numerous satellite offices utilized to provide more convenient locations for families. YDD also seeks to divert young people from further involvement in the juvenile justice system by providing informal alternatives to formal court proceedings and diversion programs to young people and their families.

Requirements

All applicants must register and take the HRT Clerical Skills Test and score a minimum of 85%.
High School Diploma or G.E.D. equivalent from an accredited educational institution w ith either: Two (2) years of paid experience in an office clerical role. OR Two (2) years of paid experience in casework, counseling, community or group work in a social service, community, corrections or juvenile agency that deals with offenders or disadvantaged persons. Years of experience from both areas may be combined to equal the two years.
Thirty (30) hours of college credits from an accredited college or university may be substituted for one year of experience.
Working knowledge of YDD/departmental policies, procedures and guidelines.
Comfortable handling multiple tasks and projects.
Communicates effectively in written and oral form.
Maintains a professional behavior at all times when dealing with the public and staff.
Knowledge of computer programs required to perform job, including Microsoft Office software, designated case management program and/or assessment tool, and general office machines and telephone system.
Must be 21 years of age.
Also requires the ability to demonstrate proficient use of the personal computer and must pass the clerical exam with a score of at least 85%.
Upon receiving a conditional job offer, all applicants must undergo a criminal background check and drug screening.
All applicants must provide evidence of a tuberculosis (TB) skin test. If the attest result is positive, additional documentation will be required.
All employees are subject to random drug and alcohol testing, as well as testing based on reasonable suspicion that the employee may be under the influence of a substance prohibited by the county’s drug and alcohol policy during the course and scope of employment.
In the event of a public emergency declared by the county, staff may be assigned to other duties, facilities, or departments under the supervision of another county department.
Applicants must be at least 21 years old.
Employees in this position must possess and maintain a valid Texas Driver's license and maintain liability insurance coverage at least equal to the minimum amounts required by law.
Certified copies of educational transcripts and/or college credits will be required during the hiring process.
This position involves working with challenging youth where the use of crisis intervention and de-escalation strategies may be necessary to ensure the safety of both youth and staff.

Responsibilities

Performs routine secretarial duties including creation of forms, templates and spreadsheets.
Greets visitors, determines nature of business, and announces visitors to appropriate personnel while maintaining a professional behavior at all times.
Provides support in Case Management duties for the division to include creating, assessing and assigning referrals to the appropriate JPO.
Assists in supporting divisional tasks/projects.
Handles inventory of office supplies and forms.
Creates, maintains, and updates databases and performs specific queries.