Staff ServiceNow Engineer

Sofi•San Francisco, CA

36d•Hybrid

About The Position

Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. This is a full-time role that is hybrid from our San Francisco or Seattle Office We're seeking a Staff ServiceNow Engineer who thrives in a fast-paced environment and enjoys solving complex challenges with elegant technology solutions. In this role, you will develop and enhance key components of our ServiceNow platform-including Employee Center Pro experiences, Now Assist AI capabilities, and automation across our enterprise workflows. You'll collaborate with cross-functional teams to refine requirements, architect durable solutions, and elevate engineering standards through peer reviews and mentorship. This is an opportunity to influence platform strategy, contribute to innovation, and deliver high-impact capabilities that support our growing organization.

Requirements

7+ years of hands-on experience designing, developing, and maintaining Servicenow solutions in enterprise-scale environments.
Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
Strong proficiency in JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, and IntegrationHub for advanced automation and system integration.
Deep understanding of HAM Pro, SAM Pro,CMDB modules, including lifecycle management, discovery, reconciliation, and compliance.
Strong experience configuring Employee Center Pro including content creation, portal configuration, taxonomy design, search optimization, and UX enhancements.
Working knowledge of Now Assist, generative AI capabilities, conversational experiences, and AI-driven automation within the ServiceNow platform.
Proven ability to write clean, modular, and maintainable code aligned with ServiceNow's technical and security best practices.
Skilled in engaging with business partners, product owners, and architects to align technical solutions with strategic goals.
Experience in peer code reviews, test planning, debugging, and performance tuning to ensure solution reliability and scalability.
Expertise in Common Service Data Model (CSDM) and its application within CMDB governance and data quality frameworks.
Strong background working in Agile/Scrum environments, managing backlogs, and delivering iterative platform enhancements.
Ability to convey complex technical concepts to both technical and non-technical stakeholders; excellent documentation and presentation skills.
Passion for staying current on ServiceNow platform updates, new features, and emerging ServiceNow trends.
ServiceNow Certified System Administrator (CSA) preferred.

Nice To Haves

ServiceNow Certified Application Developer
Certified Implementation Specialist (CIS) in ITAM or CMDB

Responsibilities

Design and Develop Solutions: Build, enhance, and maintain scalable solutions within the ServiceNow platform with focus on ITAM (HAM Pro, SAM Pro) , CMDB, Employee Center Pro and Now Assist following ServiceNow's best practices and development standards.
Own the Technical Delivery: Lead the full lifecycle of solution development, from requirements analysis and technical design to configuration, scripting, testing, and production deployment.
Collaborate Across Teams: Work closely with business stakeholders, product owners, and architects to understand needs, refine requirements, and translate them into scalable, maintainable ServiceNow solutions.
Enhance Employee Experience: Configure and customize Employee Center Pro, including content taxonomy, audience targeting, user experience enhancements, and service journeys.
Leverage AI/ML Capabilities: Implement and optimize Now Assist features such as generative AI experiences, virtual agent improvements, and intelligent recommendations to elevate platform usability.
Ensure Data Accuracy and CMDB Health: Drive CMDB data model governance, enforce relationship and dependency rules, and maintain alignment with the Common Service Data Model (CSDM).
Integrate Systems and Automate Workflows: Design and implement integrations between ServiceNow and external systems (e.g., procurement, cloud platforms, monitoring tools) using IntegrationHub, REST, and APIs.
Perform Peer Reviews: Conduct and participate in code and configuration reviews, ensuring adherence to coding standards, maintainability, and platform performance.
Champion Platform Quality: Establish and uphold development, testing, and release management best practices in collaboration with platform owners and governance teams.
Provide Technical Updates and Guidance: Communicate technical progress, design decisions, and risks to project stakeholders and leadership in a clear and structured manner.
Support Continuous Improvement: Identify opportunities to optimize processes, automate manual workflows, and enhance ServiceNow usability and performance.
Mentor and Lead by Example: Support junior developers through technical guidance, documentation, and promoting a culture of engineering excellence.