Staff Enterprise Platform Engineer ServiceNow

Genesys•Mexico, ME

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. At Genesys, innovation starts with the systems that power us. We’re searching for a Staff Enterprise Platform Engineer - ServiceNow to take ownership of our new ServiceNow platform — designing and implementing advanced, secure, and efficient solutions that enable business transformation at a global scale. If you are located in Mexico City, Queretaro or Guadalajara, speak advanced English and are looking for your next big opportunity please apply.

Requirements

Solid experience with applications in Service Now, such as: APM, SPM, sPM, ITAM, ITOM, ITSM, CSM or SecOps
Experience with Service Now Implementation Projects
Fluent or Advanced English is mandatory as the associate will work directly with a Global Team
Proficiency with ServiceNow development, such as scripting, workflows, and integrations.
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions, for example: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
Experience with Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)
Ability to apply business concepts into a technical solution.
Should have ServiceNow System Admin Certification or Application developer certification.

Nice To Haves

Any ServiceNow certified implementation specialist certification would be a plus.
Experience in a Software companies’ domain.
ITIL 4 and/or ITIL v3 Certification in an intermediate or advanced level also would be considered a plus.

Responsibilities

Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
Developing, configuring, and if necessary, customizing the ServiceNow platform to fit business requirements.
Collaborate closely with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs.
Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
Writing clean, efficient, and maintainable code requires expertise to achieve.
Stay current with ServiceNow platform advancements and emerging trends to drive innovation.
Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
Ensure the security, scalability, and maintainability of ServiceNow solutions.
Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity.
Debugging and fixing technical problems.
Producing and running test cases to guarantee software quality.
Oversee ServiceNow administration, planning, and maintenance.