Staff Platform Engineer
About The Position
We're looking for a Staff Platform Engineer with a rare combination: deep cloud architecture expertise paired with product development experience or a strongly product-minded approach to infrastructure. You'll shape Gladly's infrastructure strategy, set architectural direction, and drive technical decisions that have company-wide impact. You understand infrastructure from both sides—you've either built product features yourself or worked so closely with product teams that you anticipate their needs and design platforms they love to use. You think about infrastructure as a product, with engineering teams as your customers. You'll lead complex initiatives spanning 4+ engineers and multiple quarters, architect multi-cloud systems that enable AI-powered products serving millions of daily conversations, and mentor engineers to elevate the entire team. You'll translate business strategy into platform capabilities and establish the engineering practices that become Gladly standards.
Requirements
- 8+ years of platform/infrastructure/DevOps engineering experience with a track record of designing and operating production systems at significant scale
- Product development experience or product-minded approach —you've built product features or worked closely with product teams to understand their challenges and translate them into platform capabilities
- Expert cloud architecture skills (AWS strongly preferred)—you've designed multi-region, highly available systems that scaled with business growth
- Ability to lead complex, ambiguous initiatives —you take fuzzy problems, define solutions, build consensus, and drive execution across multiple quarters with minimal direction
- Technical leadership and mentorship —you've led initiatives spanning 4+ people, coached engineers, influenced culture, and established best practices
- Systems thinking and architectural mastery —you see the big picture, understand operational implications, and make sound trade-offs between agility, cost, performance, and security
- Strong communication and stakeholder management —you explain complex technical decisions to business leaders, influence without authority, and build collaborative relationships
Nice To Haves
- Kubernetes expertise in production environments at scale
- Software development proficiency in Go, Python, or Node.js
- Experience with AI/ML infrastructure requirements and scaling patterns
- Track record of building internal developer platforms or self-service infrastructure capabilities
Responsibilities
- Architect and evolve multi-cloud infrastructure (AWS, GCP, Azure) that supports AI workloads, scales with aggressive growth, and optimizes for cost, reliability, and security
- Drive technical strategy and roadmap for platform capabilities—lead architectural decisions, evaluate trade-offs, build consensus with stakeholders, and own outcomes
- Lead complex initiatives spanning 4+ engineers and multiple quarters, from design through delivery
- Partner with product engineering to anticipate infrastructure needs and co-design solutions that improve engineering velocity
- Mentor engineers and establish best practices across the organization through architecture reviews, technical guidance, and influencing how Gladly builds systems
- Build foundational platform services including Kubernetes infrastructure, observability platforms, CI/CD systems, and distributed systems components
Benefits
- Competitive salaries, stock options, and comprehensive benefits
- Generous paid time off, parental leave, and home office stipends
- A fully remote work environment with opportunities for in-person team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
