You will be joining a group of skilled engineers and architects dedicated to building and optimizing search experiences across our digital properties using the Now Platform. We focus on implementing robust search solutions, enhancing relevance and performance, and driving continuous improvements in key search metrics to help users find what they need quickly and effectively. What you get to do in this role: Design and implement enterprise search solutions that enhance content discoverability, relevance, and performance across internal platforms, leveraging AI-powered search technologies like ServiceNow AI Search and genius results Integrate and optimize search capabilities across systems using REST/SOAP APIs, semantic search, and federated search techniques, ensuring secure, scalable, and personalized search experiences. Analyze search usage and performance metrics to continuously tune search relevance, collaborate on metadata and taxonomy strategies, and ensure alignment with enterprise security and access controls. Build/extend ServiceNow applications across frontend (Service Portal widgets, UI Builder etc.) and backend components (Flow Designer, Integration Hub, Business Rules, and Virtual Agent etc.) with advanced debugging and optimization. Build integrations between ServiceNow and external AI/ML platforms, observability tools, and enterprise apps using SOAP/REST Ensure adherence to ITIL best practices and enterprise security standards in AI-enabled solutions Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users. Apply secure coding practices and ensure compliance with data protection and privacy standards. Contribute to the design and implementation of new products and features while also enhancing the existing product suite Demonstrate strong communication skills to articulate technical concepts to non-technical stakeholders. Coach junior engineers through code reviews, design discussions, and career development support