Senior Staff Application Engineer, ServiceNow, Core

Google•Sunnyvale, CA

9d•$227,000 - $320,000

About The Position

You lead all aspects of web development, requirements gathering, software development, testing, documentation, training, implementation, ongoing support, and maintenance for both in-house and customer-facing web applications. You will work closely with a cross-functional team of Googlers using UI and functional specs/prototypes as input. You are empowered to act like an owner, take action and innovate to meet user and customer needs. This role is central to transforming how our ServiceNow Center of Excellence (CoE) plans, executes and delivers initiatives at a global scale. We are seeking a visionary, technical ServiceNow Platform and Configuration Management Database (CMDB) Architect to lead the overall ServiceNow platform design, oversee implementations of our enterprise-wide project, and analyze the impact of new requirements. In this role, you will be responsible for creating a unified platform that provides clear visibility into our business investments, resources, and alignment with goals. You will directly empower leadership to make data-driven decisions, optimize our portfolio of projects and products, and accelerate the delivery of value across the business. You will help influence our ServiceNow implementation roadmap and architecture. You will be responsible for providing a holistic view of Google’s ServiceNow platform strategy, including the systems and data that make up the Service Management ecosystem, as well as the integration points within the Systems architecture, ServiceNow data strategy including reporting, and the ServiceNow privacy and security controls that need to be implemented to secure the platform. The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

Requirements

Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
15 years of experience working with software development, system design and systems integration.
8 years of experience working with ServiceNow, designing and implementing the ServiceNow CSDM framework in an enterprise environment.

Nice To Haves

Master's degree in Computer Science, MIS or a related technical field or equivalent practical experience.
Experience in leading data migrations from legacy systems into the ServiceNow CMDB.
Experience with various ServiceNow applications such as ITSM, ITAM, SPM/PPM, CSM, WSD, LSD, GRC and understanding of CMDB data needs for those applications.
Ability to perform technical review code and configurations, and contribute directly to architectural decisions.

Responsibilities

Define and execute the long-term roadmap for the ServiceNow platform and CMDB, ensuring architectural alignment with the Common Service Data Model (CSDM) and broader enterprise goals.
Lead technical implementation and design for the ServiceNow suite of applications, managing configuration, continuous enhancement, and managing go-live processes.
Design and govern integrations between ServiceNow and other critical internal and external systems to ensure an accurate, automated flow of data into the CMDB.
Establish and own the comprehensive data governance framework for the CMDB and data model, defining standards, quality controls, and life-cycle processes to maintain data integrity.
Act as the foremost subject matter expert and technical mentor, providing guidance to administrators and developers, and collaborating with business leaders to translate needs into scalable solutions.