ServiceNow Staff Engineer II

Western Alliance Bank • Columbus, OH

8d

About The Position

As a Staff Engineer II you'll lead strategic planning for technical solutions, design reliable engineering practices, and maintain technical documentation. Your focus will be on IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management Database (CMDB). • ITSM: Develop and maintain applications to enhance service delivery. • ITAM: Track and manage IT assets throughout their lifecycle. • ITOM: Monitor and manage the health and performance of IT services and infrastructure. • Lead the strategic planning of a project as it relates to technical solution design. • Design and implement engineering principles aimed at reliability practices and sound recovery procedures. • Design transaction specific application performance monitoring metrics that can be captured and passed to business partners. • Develop and maintain technical documentation, including system configurations and procedures while also ensuring compliance with IT policies, procedures, and industry standards. Develop desktop procedures when needed that others follow. In addition to the general responsibilities, as a ServiceNow developer, you will focus on specific areas such as IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management Database (CMDB). IT Service Management (ITSM): You will develop, configure, and maintain ServiceNow ITSM applications to streamline and optimize service delivery processes. This includes incident, problem, change, and request management modules. Enhancing user experience and ensuring seamless integration with other IT tools will be critical. IT Asset Management (ITAM): You will manage the ServiceNow ITAM applications to track and manage IT assets throughout their lifecycle. This includes implementing solutions for asset tracking, inventory management, and compliance with organizational policies and industry standards. IT Operations Management (ITOM): You will leverage ServiceNow ITOM applications to monitor and manage the health and performance of IT services and infrastructure. This involves automating routine tasks, orchestrating workflows, and ensuring proactive identification and resolution of issues. Configuration Management Database (CMDB): You will be responsible for maintaining and optimizing the ServiceNow CMDB to ensure accurate and up-to-date configuration data. Managing relationships between configuration items and ensuring data integrity will be essential for supporting decision-making and incident resolution processes.

Requirements

• 7+ years of related experience IT App Support, IT Development, IT Networking, or similar field.
• Bachelor's degree in related field required.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously.
• Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously.
• Advanced ability to see the big picture and align projects with organizational goals.
• Capable of leading and motivating cross-functional teams.
• Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level.
• Proficient in governance patterns tied to intake, technical reviews and architectural compliance.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Nice To Haves

• Previous leadership experience preferred.
• Intermediate to advanced knowledge of general Financial Services or Banking is preferred.

Responsibilities

• Lead the strategic planning of a project as it relates to technical solution design.
• Design and implement engineering principles aimed at reliability practices and sound recovery procedures.
• Design transaction specific application performance monitoring metrics that can be captured and passed to business partners.
• Develop and maintain technical documentation, including system configurations and procedures while also ensuring compliance with IT policies, procedures, and industry standards.
• Develop desktop procedures when needed that others follow.
• Develop, configure, and maintain ServiceNow ITSM applications to streamline and optimize service delivery processes.
• Manage the ServiceNow ITAM applications to track and manage IT assets throughout their lifecycle.
• Leverage ServiceNow ITOM applications to monitor and manage the health and performance of IT services and infrastructure.
• Responsible for maintaining and optimizing the ServiceNow CMDB to ensure accurate and up-to-date configuration data.

Benefits

• We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program.
• In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees