Staff Salesforce Enterprise Engineer-Service Cloud
The Trade Desk•New York, NY
•$113,500 - $208,100•Onsite
About The Position
The Enterprise Engineering Team at The Trade Desk is seeking a Staff Engineer, Salesforce Service & Experience Cloud to lead the design, development, and optimization of our Salesforce Service Cloud and Experience Cloud platforms. You'll work closely with cross-functional teams including Support Engineering, Product, and Operators to build scalable solutions that drive customer support efficiency, self-service adoption, and partner/customer experience. This is a hands-on engineering role focused on solving complex business problems using Apex, automation tools, and Salesforce best practices.
Requirements
- BS degree in Engineering related discipline and 12+ years of experience as a Salesforce Engineer with a focus on Service Cloud and/or Experience Cloud.
- Deep expertise in Apex, SOQL, Lightning Web Components (LWC), and Flows.
- Strong understanding of data model design, triggers, batch jobs, and asynchronous processing.
- Hands-on experience with Service Cloud features: Case Management, Omni-Channel, Entitlements & SLAs, Knowledge, and Service Console configuration.
- Experience building and customizing Experience Cloud sites (community templates, Experience Builder, self-service portals).
- Proven track record of shipping production-grade code at scale.
- Experience integrating Salesforce with RESTful APIs and internal services.
- Excellent communication and cross-functional collaboration skills.
Nice To Haves
- Custom MCP Tooling Experience strongly preferred.
- Agentforce or Salesforce-native AI tools: Experience building or extending AI assistant tools (chatbots, case classification, agent assist) within Service Cloud or Experience Cloud also strongly preferred.
Responsibilities
- Own technical design and end-to-end development within Salesforce Service Cloud and Experience Cloud.
- Architect and implement scalable, reusable Apex components, LWC components, and design patterns.
- Build and maintain integrations with internal systems and third-party platforms knowledge bases, ticketing, and case-routing systems).
- Drive automation across case lifecycle, Omni-Channel routing, entitlements/SLAs, and escalation processes.
- Design, build, and maintain Experience Cloud sites for customer/partner self-service, including community portals, knowledge articles, and case deflection tools.
- Collaborate with Product and Support teams to translate business needs into reliable technical solutions.
- Review and enforce best practices around security, sharing models, governor limits, and test coverage.
- Lead technical projects across sprint cycles, providing mentorship to junior and mid-level engineers.
- Maintain high code quality through peer reviews and CI/CD processes.
Benefits
- Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
- Retirement benefits such as a 401k plan and company match
- Short and long-term disability coverage
- Basic life insurance
- Well-being benefits
- Reimbursement for certain tuition expenses
- Parental leave
- Sick time of 1 hour per 30 hours worked
- Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
- Around 13 paid holidays per year
- Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
