Staff Revenue Accountant

First Due

6d•Remote

About The Position

First Due is seeking a detail-oriented, proactive Staff Revenue Accountant to support customer account management, collections, and accounts receivable communications at a high-growth SaaS company serving fire and EMS agencies. Reporting to the Revenue Accounting Manager, this role helps maintain healthy cash flow and strong customer relationships while managing a high volume of customer and internal requests. It offers an opportunity to grow a career in revenue accounting.

Requirements

Bachelor's degree in Accounting or Finance, or equivalent experience.
Three to four years of experience in accounting, accounts receivable, or collections.
Working knowledge of general ledger concepts, including debits, credits, journal entries, and reconciliations.
Strong verbal and written communication skills, including comfort speaking with customers by phone about past-due balances.
High attention to detail, strong organizational skills, and reliability in a high-volume, fast-paced environment.
Ability to read customer contracts and quotes, including terms, start dates, products, and pricing.
Coachable and motivated, with the ability to learn quickly and adapt to new systems and tools.
Located in a U.S. state and able to work Eastern Time hours.
Authorized to work for any U.S. employer in the United States.
Must successfully pass a criminal background check.

Nice To Haves

Experience in a B2B or subscription/SaaS environment.
Experience using NetSuite or another ERP.
Collections experience with government or public-sector customers.
Proficiency in Excel, including lookups and pivot tables.

Responsibilities

Serve as the primary point of contact for the accounts receivable inbox and phone line, responding to customer and internal requests promptly and on the same day.
Work with customers to research and resolve billing questions and keep account balances accurate and up to date.
Maintain organized collection notes, account documentation, and customer correspondence in NetSuite.
Prepare journal entries and maintain accurate work papers and reconciliations.
Prepare the monthly accounts receivable reconciliation and support month-end close tasks, helping maintain a three-day close.
Prepare weekly accounts receivable aging and collections reports for leadership.
Maintain customer sales tax exemption certificates and support state and local tax compliance, including business license registrations and renewals.
Complete customer-requested forms, vendor registrations, and onboarding requirements.
Collaborate with Customer Success, Sales, Billing, Legal, and Revenue Operations to resolve account matters.
Assist with billing as needed.
Provide documentation and support for internal and external audits.
Recommend process improvements to strengthen accounts receivable operations and the customer experience.
Contribute to revenue accounting projects as opportunities arise.