Staff Rep - Cargo Technology Products

United Airlines•Chicago, IL

1d•$66,500 - $86,616•Hybrid

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Requirements

Bachelor’s degree or equivalent experience
1+ years of related experience (preferably in Cargo Operating Systems)
Proven experience successfully collaborating with stakeholders on technology initiatives.
Proven experience developing and implementing strategies for large scale technology initiatives.
A strong, hands-on working knowledge of Cargo Operating System functionality and capabilities.
Ability to work with cross-functional teams and effectively guide stakeholders to a desired outcome.
Strategic thinking and strong communication skills (verbal & written), Ability to see beyond today's process and recommend more efficient methods to optimize Cargo's operating system to maximize its potential.
Strong collaboration skills.
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

MBA preferred
Working knowledge Cargo industry technology platforms preferred (competitor platforms)
Being a subject matter expert (SME) in the noted technology platform
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving.
Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

Responsibilities

Supports the facilitation of United Cargo's technology product strategy for our Operating system, SkyChain.
Provides excellent customer service to internal and external stakeholders and ensures timely resolution of technical issues for systems that are used by the Cargo Business.
Ensures compliance with all internal and external service level agreements and provides accurate and timely reporting of incidents, defects change requests and projects.
Liaisons with Technology Products Team members and business stakeholders and IT counterparts to ensure technology issues are addressed within the agreed timelines.
Well-educated on system functionality and use that knowledge to promote opportunities to Technology Products Team members.
Documents, justifies, and supports the prioritization of all activities working with cross-functional team.
Partners closely with IT and vendor counterparts to ensure requirements, testing and maintenance work are accurately documented and thus facilitating efficient and effective implementation of technology initiatives for Cargo operating system.
Coordinates prioritization efforts, partners with subject matter experts to gather requirements and solution approvals, organizes technology release activities, coordinates testing and supports result analysis.
Supports the daily reporting and coordination of technology deliverables to ensure a coordinated approach that aligns with Cargo's strategic direction.
Manages intake for incidents, defects, CRs and projects.
Coordinates prioritization while partnering with subject matter experts to gather requirements and solution approvals.
Organizes release activities including but not limited to coordinating testing and supporting results analysis.
Functions as the subject matter expert, representing the business, for Cargo operating system for specified functional area, Cargo IT and technology vendor staff.
Partners with other internal stakeholders to ensure alignment with strategy.
Communicates strategy and progress to Manager, keeping them abreast of new developments and the competitive landscape.
Promotes the intake funnel, request prioritization process and communicates progress of each request.