Staff Quantitative Researcher (Market Research)

Headway•New York, NY

7d•Remote

About The Position

Headway's mission is to fix the mental healthcare system by building a new one that everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About the Role We are looking for a skilled and experienced quantitative Staff Market Researcher to join our team and support Headway's mission to build a new mental healthcare system that everyone can access. In this role, you will be a strategic partner, utilizing a primarily quantitative or mixed methods approach, to uncover critical insights about our customers and our market. You will conduct research to inform business and marketing strategies, helping us identify and unlock significant growth and differentiated product opportunities. You will also be responsible for maintaining our brand and sentiment measurement program, combining signals across channels to drive actions to improve our products.

Requirements

A PhD + 4 years of industry market research experience (ideally with experience in a fast-moving tech environment). Or a Masters + 7 years Or a Bachelors + 9 years
Expertise in advanced quantitative market research methodologies.
A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact from quantitative research.
Experience in tracking survey research programs.
Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams.
A self-starter who is innately curious about human behavior and passionate about solving complex problems.

Responsibilities

Lead our end-to-end market research strategy, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
Employ a quantitative research skillset to develop a comprehensive understanding of our users and our market. You will be expected to serve as both a survey and statistical analysis expert for the Research team, employing advanced methods (e.g. DCM) where needed.
Establish and run an impactful brand and sentiment measurement program, taking in multiple sources of data to synthesize, identify trends, and make recommendations across business organizations.
Act as a strategic thought partner to business leaders, helping them define problem spaces and inform the development of new investments.
Drive a culture of research and user-centricity across the organization by evangelizing research findings and promoting a deep understanding of our customers.
Mentor and provide guidance to junior researchers, helping to build and scale our research practice.

Benefits

Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development