Staff Quality Assurance Engineer

Grocery TV•Austin, TX

4d•Hybrid

About The Position

Grocery TV is hiring a Sr QA Engineer II to own quality across our software platforms - from hands-on testing to the processes and culture that keep our QA function running smoothly. This role blends individual contributor testing work with process ownership, cross-functional coordination, and team growth. Beyond finding and documenting bugs, this person will be a champion for quality across the company - helping Product, Engineering, and Support each understand and own their part in the quality process, rather than treating QA as a final checkpoint owned by one person.

Requirements

8+ years of software QA experience, with demonstrated ownership of QA process design (not just execution).
Experience leading or facilitating bug triage and prioritization frameworks.
Track record of influencing quality culture and practices beyond their own team - getting buy-in from Product, Engineering, and Support.
Strong experience with bug tracking tools (Linear, Jira, or similar) and structured test documentation.
Experience writing clear process documentation for cross-functional audiences.
Proven track record of cross-functional collaboration with Engineering and Product.
Excellent written and verbal communication skills.
Familiarity with AI coding/agent tools (e.g., Claude Code, Cursor, or similar) used as an AI QA Operator - to populate test cases and drive end-to-end test coverage.
Familiarity with CI/CD pipelines (e.g., GitHub Actions).

Nice To Haves

Test automation experience (Playwright, Selenium, Appium).
Experience using AI agents to improve UI and API regression coverage.
Experience hiring or mentoring QA team members.
Experience with diagramming/process tools (e.g., draw.io, Mermaid) for workflow documentation.

Responsibilities

Own end-to-end manual test planning and execution across multiple software platforms (functional, regression, exploratory, and edge-case/boundary testing).
Design, document, and continuously improve QA processes - including bug triage workflows, priority frameworks, and support rotation structures.
Serve as the primary QA liaison to Engineering and Product stakeholders, clarifying requirements and translating them into test coverage.
Drive quality culture across the company - helping Product, Engineering, and Support teams understand and take ownership of their role in the quality process, rather than treating QA as a single point of responsibility.
Coordinate the release process, ensuring release procedures are followed and serving as the final QA gate for go/no-go decisions.
Provide regular testing status reports to stakeholders across Product, Engineering, and leadership.
Validate functionality across different configurations, settings, and environments, including feature-flag-driven behavior.
Experience with mobile/hardware testing, including Android Studio and ADB commands, firmware updates, and hardware certification processes.
Collaborate with Engineering on CI/CD pipelines (GitHub Actions or similar), understanding build/deploy status as it relates to test cycles.
Generate or coordinate test assets/media as needed to support test scenarios.
Lead bug triage meetings, keeping them lean and actionable; prioritize issues by impact.
Write and maintain structured test scenarios and defect documentation in relevant tools (e.g., Linear, Google Sheets).
Ensure defects are logged clearly, with distinct root causes tracked as separate, actionable tickets.