Staff Program Manager – Product Operations & NPI

Zscaler•Santa Clara, CA

1d•$164,000 - $205,000•Hybrid

About The Position

Zscaler is hiring a Staff Program Manager for Product Operations & NPI in its Product Management department. This hybrid role is based in the Santa Clara, California office, with three days per week in the office, and reports to the Vice President of Product Operations & NPI. The role offers an opportunity to shape planning and the product roadmap at a cloud security company, supporting innovation in threat prevention, visibility, scalability, and business enablement. The position leads multiple product development and launch programs, coordinating delivery and quality across teams. It serves as a central liaison for cross-functional alignment, proactively addresses risks and bottlenecks, and provides consistent updates to senior leadership and stakeholders. The role also improves operational processes and integrates feedback to support iterative improvement. Zscaler seeks an owner-minded, adaptable, solution-oriented, collaborative learner who can move between strategic planning and hands-on execution. Candidates should be curious about AI tools and have experience integrating new technologies into workflows. The role requires at least eight years of experience in Product Operations, Program Management, or NPI; SaaS or cybersecurity experience is preferred. The listed U.S. base salary range is $164,000–$205,000, excluding applicable commission, bonus, equity, and benefits.

Requirements

Demonstrated curiosity about and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
At least 8 years of experience in Product Operations, Program Management, or NPI; preferably in SaaS or cybersecurity.
Demonstrated ability to manage complex new product introductions and programs through strong cross-functional coordination and exceptional communication.
Exceptional communication skills, including the ability to align cross-functional stakeholders and provide clear updates to senior leadership.

Nice To Haves

Proven ability to use AI technologies and workflows to drive measurable operational efficiency.
Strategic, business-outcome-focused thinker with the ability to orchestrate complex programs from inception to delivery and advocate for continuous improvement.
Proactive problem-solver who identifies and mitigates risks, resolves bottlenecks efficiently, and supports Zscaler Practice.

Responsibilities

Lead and orchestrate multiple product development and launch programs to ensure timely delivery and high-quality outcomes.
Coordinate cross-functional alignment, address program risks, and proactively resolve bottlenecks for internal and external stakeholders and sales and technical teams.
Provide consistent updates to senior leadership and cross-functional stakeholders on objectives and milestones.
Optimize operational processes to improve collaboration, scalability, and organizational impact.
Integrate feedback into process refinements and foster iterative improvement.