Staff Program Manager, Product Operations

GitHub, Inc.•UNAVAILABLE, UNAVAILABLE

21h•$121,000 - $323,200•Remote

About The Position

GitHub and Microsoft's developer portfolio, spanning GitHub, Azure AI Foundry, and VS Code, is one of the highest-velocity product areas at Microsoft, shipping the tools and platforms that define how the world builds with AI. The Insights & Product Operations team drives operational excellence across this portfolio, serving as the connective tissue between product, engineering, marketing, revenue, and support to make the full launch lifecycle predictable, scalable, and market ready. We are looking for a Staff Program Manager to join our Product Operations team and help ensure that what we ship is ready: not just technically, but across product completeness, go-to-market positioning, and field enablement. This person will drive highly strategic, cross-functional programs that keep a complex product portfolio shipping with confidence. They will identify systemic gaps in how releases move from development through launch, define and advance readiness standards, and build alignment across product, GTM, and compliance stakeholders. The role requires someone who thrives in ambiguity, can formulate a plan and path forward through uncertain scenarios, and builds momentum in a highly matrixed, fast-paced environment. We are looking for a self-starter with strong program management craft and the relationship skills to earn trust across teams.

Requirements

9+ years experience in program management, product management, project management, customer success, or a related field OR Bachelor's Degree in a related field AND 7+ years experience in program management, product management, project management, customer success, or a related field OR equivalent experience
3+ years experience working in a complex, matrixed organization
3+ years experience driving cross-functional alignment across product, engineering, marketing, and revenue stakeholders

Nice To Haves

Experience in SaaS or cloud platform product development lifecycle (PDLC) environments
Experience with launch readiness, release management, or go-to-market operations across a product portfolio
Demonstrated track record of building operational frameworks and processes from scratch in high-growth or rapidly evolving environments
Experience with data-driven operational reporting, such as building dashboards, scorecards, or executive-facing views of release or program health
Active use of AI tools to improve personal productivity and operational workflows
Passion for GitHub, open source, and the opportunity to redefine how the world builds and secures software.

Responsibilities

Lead complex, cross-functional programs in a highly matrixed, fast-paced environment, formulating plans through ambiguous scenarios and maintaining momentum across stakeholders
Identify and assess risks to product readiness, guide discussions to reach consensus, and capture key decisions that keep launches on track
Define and track key performance indicators for program health and outcomes across the product launch lifecycle
Identify requirements for program objectives and supporting tools (e.g., process flows, dashboards, readiness frameworks)
Improve procedures and workflows that support how products move from development through launch; apply learnings from prior launches to drive broader impact
Build collaborative relationships across product, engineering, marketing, revenue, legal, and support to drive alignment on what it takes to ship products that are ready for customers
Drive rhythm of business for programs to ensure goals align with cross-organizational priorities; manage critical or time-sensitive issues that affect release timelines or market readiness
Identify systemic improvement opportunities across how the organization plans, builds, and launches products
Share best practices and insights across teams and programs to up-level how the broader organization thinks about operational rigor, readiness standards, and shipping with confidence at scale