Staff Program Manager, Operational Quality

Aurora•Coppell, TX

9d•$115,000 - $166,500•Hybrid

About The Position

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. As the Staff Program Manager, Operational Quality, you monitor day-to-day operational performance against SOPs and operational commitments — uptime, recovery time, on-time delivery — across Aurora's operational ecosystem. You support escalation resolution, maintain scorecard data integrity, and flag emerging performance risk to leaders across Autonomous Operations. This role requires strong attention to detail, sound judgment on when to escalate, and the ability to operate effectively across a fast-moving, cross-functional environment.

Requirements

Bachelor's degree in Business, Operations, Engineering, or a related field, or equivalent practical experience.
5+ years of relevant experience in operations, performance monitoring, quality management, or a related field.
Strong attention to detail and data integrity, with experience maintaining scorecards or performance dashboards.
Demonstrated ability to identify and escalate operational risks in a timely, well-organized manner.
Effective communication skills across cross-functional and multi-level stakeholder groups.
Comfort operating in a fast-paced, ambiguous environment with evolving priorities.

Nice To Haves

Experience in transportation, logistics, or autonomous vehicle operations.
Certifications such as PMP, CSP, Six Sigma, CFSE/P, or other relevant safety or project management certifications.
Knowledge of safety regulations and standards
Experience developing, implementing and improving Safety Performance Indicators (SPIs)
Experience leading cross-functional teams.
Understanding of regulatory compliance processes related to safety standards.
Experience with Jira, Jama, Confluence, Google Suite.

Responsibilities

Monitor day-to-day vendor operational performance against SOPs and commitments (uptime, recovery time, on-time delivery) and flag deviations promptly.
Support resolution of active escalations, coordinating with category leads, Command Center, and field operations as needed.
Maintain the integrity and accuracy of scorecard and performance data used in metric reviews and leadership reporting.
Identify emerging performance risk trends and proactively flag them to Autonomous Operations leadership.
Contribute to continuous improvement of monitoring processes and escalation models, applying Lean/DMAIC principles where appropriate.