Operational Readiness Program Manager

WSP • New York, NY

18h • $150,000 - $270,000 • Hybrid

About The Position

WSP USA is seeking an Operational Readiness Program Manager for our New York, NY Office. The role will lead the development and implementation of a transformation plan to transition clients from operating and maintaining hardware-driven systems to software-driven systems. The role will coordinate across multiple stakeholders to ensure organizational, operational, and workforce readiness.

Requirements

• Bachelor’s degree in Transportation Management, Engineering, or related field.
• 15+ years extensive experience in transit operations and maintenance, preferably in a large urban rail system.
• Proven ability to lead organizational change and implement transformation initiatives.
• Strong understanding of CBTC systems and their operational implications.
• Demonstrated ability to coordinate across a large, multi-layered organization.
• Excellent communication and stakeholder management skills.
• Operational strategy and transformation leadership.
• Transit operations and maintenance expertise.
• Change management and organizational development.
• Stakeholder collaboration across broad organizational structures.
• Governance and compliance adherence.
• The selected candidate must be authorized to work in the United States.

Responsibilities

• Develop a comprehensive operational readiness and transformation plan.
• Define the organizational changes required to support a centralized operations and maintenance.
• Identify gaps in skills, processes, and resources, and recommend practical solutions.
• Oversee execution of the transformation plan and ensure milestones are achieved.
• Coordinate with internal stakeholders to implement new workflows, systems, and procedures.
• Monitor progress and adjust strategies as needed to achieve readiness objectives.
• Engage senior leadership to identify resources and funding for readiness initiatives.
• Align operational readiness goals with broader client strategic objectives.
• Communicate changes and readiness requirements to leadership and frontline staff.
• Facilitate workshops and training sessions to build awareness and capability.

Benefits

• medical
• dental
• vision
• disability
• life
• retirement savings
• paid sick leave
• paid vacation (or other personal time)
• paid parental leave
• paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior