Staff Product Manager, Wallet Authentication

ID.me•McLean, VA

1d•Onsite

About The Position

ID.me is seeking a Staff Product Manager to own the Wallet Authentication platform. You will directly shape how 100M+ members stay secure, recover access to their wallets, and authenticate across government, healthcare, and commercial services. You will own the full product lifecycle for authentication: first-factor and multi-factor flows, API and agent authentication, wallet recovery, and fraud prevention. Every decision you make affects security, member trust, and revenue at scale. You will set the vision for ID.me's authentication platform: first-factor and multi-factor flows, passkeys, machine-to-machine authentication for APIs and AI agents, and AAL-level platform design under NIST 800-63-4. You will partner with the Wallet apps team on customer outcomes, and with Identity Graph, Credentials, Identity Verification, Engineering, Security, Risk & Fraud, and Design to ship at internet scale.

Requirements

7+ years of product management experience, with at least 3 years owning authentication, identity, or security platform products.
Deep working knowledge of modern authentication protocols: OAuth 2.0, OpenID Connect, FIDO2/WebAuthn, SAML, TOTP.
Experience with API authentication patterns (API keys, OAuth client credentials, mTLS), and with authentication for AI agents, MCP servers, or other autonomous systems.
Proven ability to ship in environments with security and compliance dependencies.
Strong technical acumen. Able to lead architectural discussions with Principal Engineers.
Excellent communication and stakeholder management skills; experience working across platform and apps teams.
Experience using data to drive prioritization and measure impact.
Bachelor's Degree in Computer Science, Engineering, or related technical field, or equivalent experience

Nice To Haves

Familiarity with identity assurance frameworks (NIST 800-63-4 AAL/IAL) preferred.

Responsibilities

Define and own the roadmap for authentication flows, fraud prevention, wallet recovery, email lifecycle management, and machine-to-machine authentication.
Own first-factor and second-factor authentication including passwordless, passkeys, silent network authentication, and identifier-based flows. Drive pass-rate improvements while reducing friction across the member experience.
Define requirements for secure, scalable authentication for API consumers and AI agents. Own the product surface that enables third-party and agentic integrations to authenticate against ID.me's identity platform.
Translate threat intelligence into product requirements. Own credential stuffing mitigation, real-time risk signals, wallet suspension policies, and fraud rule governance.
Define the product vision for automated wallet recovery. Current recovery is fully manual. Automation here has direct, measurable impact on member experience and operational cost.
Align Engineering, Security, Member Support, and GTM. Communicate trade-offs and decisions clearly to executives, including the CEO.
Define and monitor core metrics including first-factor pass rate, MFA adoption, wallet recovery resolution rate, and support ticket deflection.

Benefits

comprehensive medical, dental, vision
health savings account
flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
basic and voluntary life and AD&D insurance
401(k) with company match
parental leave
ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
short and long-term disability insurance
accident and critical illness insurance
referral bonus policy
employee assistance program
pet insurance
travel assistant program
wellbeing and childcare discounts
benefit advocates
a learning and development benefit