Staff Product Manager, Smart Security

Generac Power Systems•Toronto, ON

7d•Hybrid

About The Position

ecobee is seeking a Staff Product Manager to lead the evolution of its Smart Security business. This role involves shaping how devices and services integrate to create a seamless customer experience. The Smart Security business focuses on a holistic home monitoring portfolio, including doorbells, cameras, sensors, and security services powered by a scalable platform. The ideal candidate will have extensive experience in building and launching hardware products, coupled with a strong understanding of how these devices enable differentiated service experiences. This role requires close collaboration with various teams, including Hardware Engineering, Firmware, Mobile, Backend, Design, Data, and go-to-market teams, to deliver integrated solutions that drive customer value and business growth, particularly in activation, engagement, and subscription revenue. The Staff Product Manager will act as a senior product leader, owning complex, cross-functional problem spaces, setting strategic direction for devices and services, and providing clarity in ambiguous situations. The role is situated at the intersection of physical products and digital experiences, demanding strong systems thinking and the ability to link technical capabilities to customer and commercial impact. Product Managers at ecobee are expected to be builders, storytellers, and stewards, maintaining a deep connection to customer needs and delivery realities, clearly communicating product value, and taking ownership of outcomes throughout the product lifecycle. For candidates in Toronto/GTA, this role follows a hybrid schedule, requiring in-office presence on Wednesdays and Thursdays, with flexibility for remote work on other days.

Requirements

8–12+ years of product management experience, with strong experience in hardware/device products and meaningful exposure to services, subscriptions, or ecosystems.
Strong customer and market instincts paired with technical credibility—able to translate real customer needs into clear product direction and engineering-ready requirements.
Proven track record of shipping complex products that span hardware and software/service layers, with clear business impact.
Deep understanding of device development lifecycle (hardware, firmware, manufacturing constraints) and how it intersects with software and service experiences.
Strong product and business judgment—able to balance customer value, technical feasibility, and commercial outcomes (e.g., attach, retention, monetization).
Experience defining and optimizing growth funnels (activation, conversion, retention), ideally in a subscription or recurring revenue context.
Excellent cross-functional leadership skills, with the ability to influence senior stakeholders and align teams across disciplines.
Highly analytical and structured thinker, with a strong bias toward action and continuous improvement.
Comfortable operating in ambiguity and leading large, complex problem spaces with minimal direction.
Passion for building customer-centric products that integrate seamlessly into everyday life.

Responsibilities

Own and evolve the product strategy across devices and services, ensuring tight integration between hardware capabilities and service experiences (e.g., onboarding, activation, subscription value, and retention).
Lead complex, cross-cutting initiatives that span device development and service growth, including funnel optimization, attach rate expansion, and lifecycle engagement.
Define how device capabilities (e.g., sensing, reliability, responsiveness) translate into differentiated service experiences and customer value propositions.
Drive end-to-end product development across hardware and services—from discovery through launch and iteration—ensuring clear problem definition and measurable outcomes.
Partner deeply with Engineering (hardware, firmware, mobile, backend), Design, Data, and GTM teams to align on priorities, navigate trade-offs, and deliver high-quality experiences.
Establish and own key success metrics across the funnel (e.g., conversion, activation, engagement, retention), using data to inform decisions and continuously optimize performance.
Lead customer discovery across both physical and digital experiences—understanding how customers adopt, use, and derive value from Smart Security products.
Influence broader portfolio and platform decisions by connecting device strategy with ecosystem, service monetization, and long-term customer value.
Act as a senior leader within the team—raising the bar on product thinking, mentoring others, and driving clarity in ambiguous, high-stakes situations.
Embody ecobee’s expectation that PMs are builders, storytellers, and stewards—staying close to delivery, clarifying product value and narrative, and owning end-to-end outcomes across the lifecycle.