Senior Product Manager, Smart Security

Generac Power Systems•Boston, MA

21h•Hybrid

About The Position

ecobee is seeking a Senior Product Manager to lead the evolution of its Smart Security business. This role involves shaping how devices and services integrate to create a seamless customer experience within a holistic home monitoring portfolio, including doorbells, cameras, sensors, and security services. The ideal candidate will have experience in building hardware products and understanding how they power service experiences. This position requires close collaboration with various engineering and go-to-market teams to deliver integrated solutions that drive customer value and business outcomes, particularly in activation, engagement, and subscription growth. The role demands strong systems thinking to connect technical capabilities with customer and commercial impact, operating as a builder, storyteller, and steward of the business throughout the product lifecycle.

Requirements

4–7+ years of product management experience, with a strong foundation in digital products, services, or growth-focused roles.
Demonstrated ability (or strong interest) in working across both services and devices, with curiosity to learn hardware-driven product development.
Proven experience designing, launching, or evolving subscription models, including pricing, packaging, entitlements, migrations, renewals, and lifecycle management.
Strong cross functional leadership skills, with experience partnering closely with Engineering, Design, Legal, Finance, Data, and Customer Support.
Demonstrated ability to make trade offs between customer value, revenue, compliance, and operational complexity in subscription or services contexts.
Strong analytical skills – comfortable using data to inform decisions and measure success.
Comfortable working in a fast-paced, ambiguous environment with evolving priorities.
Growth mindset – eager to learn, take on new challenges, and expand scope over time as the business evolves.

Nice To Haves

Experience working on hardware or device-integrated products (e.g., IoT, consumer electronics, connected devices).

Responsibilities

Own and execute product initiatives focused on service growth and customer experience, including onboarding, conversion, engagement, and retention.
Contribute to the development of integrated device + service experiences, ensuring hardware capabilities are effectively translated into customer value.
Partner with cross-functional teams (engineering, design, data, marketing) to deliver product improvements across both digital experiences and device interactions.
Drive product discovery efforts – conducting customer research, analyzing data, and identifying opportunities to improve the end-to-end user journey.
Define clear product requirements and success metrics and support delivery from concept through launch and iteration.
Analyze product performance and customer behavior to identify insights, prioritize opportunities, and inform roadmap decisions.
Support go-to-market efforts, including feature launches, messaging, and experimentation to improve funnel performance.
Collaborate closely with device teams to understand constraints and opportunities and help shape cohesive cross-product experiences.
Bring a strong ownership mindset – proactively identifying problems, proposing solutions, and driving execution.
Embody ecobee’s expectation that PMs are builders, storytellers, and stewards – staying close to delivery, clarifying product value and narrative, and owning end-to-end outcomes across the lifecycle.