Staff Product Manager - Personalization & Recommendations

Warner Bros. Discovery•San Francisco, CA

2d•$147,000 - $273,000

About The Position

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. At HBO Max, storytelling takes center stage. We’re one of the world’s most iconic entertainment brands — home to bold originals and unforgettable characters. While audiences binge award-winning content, breaking news, and sports around the clock, our teams stay busy at work creating what’s next in streaming. From Succession, Euphoria, and The Sopranos to global franchises like Game of Thrones and Harry Potter, our content sparks conversation and shapes culture. HBO Max delivers boundary-pushing stories across genres and platforms, connecting millions of viewers across 90 countries globally— and we’re just getting started. We're home to the most talked about shows and movies, granting audiences access to the worlds of HBO, Harry Potter, DC, Warner Bros., ID, Adult Swim, A24, and more. Turn your streaming obsession into a career— we’re hiring! Your New Role... We are seeking a highly skilled and motivated Staff Product Manager to join our team and lead the development and enhancement of our personalization services. As a Staff Product Manager, you will play a pivotal role in defining the product strategy, driving innovation, and delivering exceptional user experiences. Your expertise and leadership will guide the direction of personalized and automate recommendations, ensuring they remain at the forefront of industry trends and customer expectations. Your efforts will help us scale to >100m customers and become the leading streaming company. You will identify and quantify customer problems, determine approaches to address them, and A/B test different features to solve them. You will be part of a team of Product Managers focused on Personalization, working closely with Software Engineers and Data Scientists. The team has a diverse range of skill sets, experience in Machine Learning, Recommenders, related fields across streaming media, e-commerce, and from top-flight tech firms. You will partner with Editorial and Marketing professionals and discuss your efforts regularly with company executives.

Requirements

8+ years of product management experience, with significant time spent on ML-driven products or content discovery systems.
Proven track record of shipping consumer-facing personalization or recommendation systems at scale.
Strong technical fluency—able to engage meaningfully with engineering and data science on ranking models, data pipelines, and ML evaluation.
Deep understanding of A/B testing methodologies, statistical analysis, and product experimentation frameworks.
Systems thinker who can connect the dots between algorithmic performance, customer experience treatments, and business outcomes.
Excellent communicator who can synthesize complexity for a range of audiences, from executives to junior engineers.
Experience leading cross-functional teams in agile environments; familiarity with tools like Jira and Confluence.

Nice To Haves

Bachelor's or Master’s degree in Computer Science, Data Science, Engineering, or a related technical field (preferred but not required).

Responsibilities

Define Strategy: Own the end-to-end product strategy for ML-powered personalization and discovery. Identify opportunities that align with WBD’s strategic goals and improve engagement, retention, and viewer satisfaction.
Drive Roadmap: Lead roadmap development for personalization systems, coordinating closely with engineering, data science, UX, and content teams to prioritize initiatives that balance innovation, quality, and speed.
Evolve the User Experience: Champion customer-centricity by leveraging experimentation, user research, and behavioral data to design and optimize personalized experiences across surfaces.
Orchestrate Systems Thinking: Manage complex ranking systems and feedback loops. Understand how data (user signals, content metadata) flows through algorithms and influences outcomes across product surfaces.
Stakeholder Leadership: Partner with executives, engineering leaders, data teams, and content strategists to align roadmaps, communicate outcomes, and translate vision into action.
Benchmark and Differentiate: Monitor trends in personalization, ML tooling, and competitors’ discovery experiences to inform roadmap priorities and strategic pivots.
Measure Impact: Define KPIs that align with both user value and business metrics (e.g., engagement, diversity, and relevance). Use experimentation and analytics to optimize performance and guide iteration.
Launch & Iterate: Lead go-to-market for major personalization capabilities, ensuring internal readiness, high-quality rollout, and learning-based iteration cycles.