Staff Product Manager, Payments
About The Position
As a Staff Product Manager for Payments within our Practice Solutions business unit, you will define and build the products that help healthcare practices manage the financial side of patient care. You will own critical parts of the payments and revenue cycle experience, including how practices understand patient responsibility, collect payments, reconcile transactions, and connect payment activity to claims and remittance data. You will work across complex healthcare workflows involving patients, providers, payors, clearinghouses, and technology partners. This is a zero to one product leadership role. You will identify unmet customer needs, define the product strategy, and build new capabilities from the ground up. You will need to be equally comfortable setting a long term vision and getting into the details with engineering, design, operations, finance, and go to market teams to bring an early stage product to market and scale it.
Requirements
- 6+ years of product management experience building B2B products
- Meaningful product experience in healthcare insurance, including familiarity with healthcare claims and remittance workflows and the ability to read and interpret 835 and 837 files, is a requirement
- Experience working at a startup or early stage company, with a demonstrated ability to operate with high ownership, speed, ambiguity, and limited resources
- A track record of taking complex products from zero to one, from identifying customer problems and developing strategy through validation, launch, and iteration toward product market fit
- Strong written and verbal communication skills, with the ability to simplify complex topics and influence senior stakeholders
- A data driven mindset and enthusiasm for analytical problem solving, paired with exceptional attention to detail
- An action oriented attitude and roll up your sleeves mentality
Nice To Haves
- Personally motivated by improving the healthcare system for both patients and providers
- Energized by the complexity of healthcare payments, insurance, claims, and revenue cycle workflows
- A builder who loves taking products from zero to one and turning ambiguous opportunities into real products customers use
- Energized by startup environments where speed, ownership, resourcefulness, and judgment matter
- Comfortable moving between long term strategy, detailed workflow design, technical conversations, customer research, and execution
- The kind of person who can turn a broad opportunity into clear crawl, walk, and run solutions
Responsibilities
- Define and build products that help healthcare practices manage the financial side of patient care.
- Own critical parts of the payments and revenue cycle experience, including understanding patient responsibility, collecting payments, reconciling transactions, and connecting payment activity to claims and remittance data.
- Work across complex healthcare workflows involving patients, providers, payors, clearinghouses, and technology partners.
- Identify unmet customer needs, define the product strategy, and build new capabilities from the ground up.
- Set a long term vision and get into the details with engineering, design, operations, finance, and go to market teams to bring an early stage product to market and scale it.
- Drive impact through cross-functional collaboration, ensuring alignment between engineering, design, operations, and go-to-market partners.
- Develop a deep understanding of the financial workflows, pain points, and goals of healthcare practices through customer research, data analysis, and close partnership with internal teams.
- Define the long term product vision and strategy for payments within Practice Solutions.
- Drive execution with deep complexity and at scale.
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
