About The Position
This role is responsible for scaling Addri, Addi’s AI-powered conversational assistant, from a support-focused prototype into the primary, unified in-app interface for customer interactions. The position will leverage Addi’s data advantage to create natural, grounded, and trust-building conversational experiences for shopping, credit management, payments, and issue resolution. The goal is to transform complex app flows into seamless conversational interactions.
Requirements
- Track record of shipping customer-facing LLM products (assistants, agents) beyond demos, mastering end-to-end conversational flows and failure handling.
- Proven ability to scale early-stage products, navigate ambiguity without a playbook, and drive iterative improvements post-launch.
- Deep experience establishing evaluation frameworks (test sets, LLM-as-a-judge, human review) and defining strict quality thresholds per use case.
- Technical fluency in RAG, embeddings, prompting, and tool-use to collaborate effectively with ML engineers on product decisions.
- Experience deploying AI in high-stakes environments, implementing human handoffs, privacy protections, and safety limits for critical actions.
- Native fluency in Colombian Spanish to judge tone and local nuances accurately, paired with fluent professional English.
- Active hands-on usage of modern AI tools, staying ahead of model capabilities, limitations, and industry developments.
Responsibilities
- Launch Addri to establish a continuous review cadence, driving up AI resolution rates and CSAT while reducing support ticket load.
- Launch product discovery and purchase-assist flows to increase task completion and conversion with honest recommendations.
- Deploy credit line, balance, and payment flows with high response accuracy and strict escalation guardrails.
- Build robust test sets, LLM-judge frameworks, and pre-launch quality gates to guarantee zero ungated releases.
- Partner with Risk, Data, and Legal to define grounding data sources, action confirmation mechanics, and compliance protocols.
- Deliver a comprehensive business case quantifying cost savings and conversion impact to guide future investment.
Benefits
- Competitive compensation
- Meaningful ownership (equity)
- Generous salary
- Benefits that go beyond the basics to support your growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
