Staff Product Manager, Bare Metal

Crusoe•Sunnyvale, CA

8d•$215,000 - $260,000

About The Position

Crusoe is looking for a Staff Product Manager for Bare Metal to own the strategy and outcomes for a brand-new initiative at Crusoe: our bare metal offering. This role will give AI-native companies direct GPU and CPU access to power the world's most demanding training and inference workloads. It is a role at the intersection of hardware and software, spanning compute, networking, observability, and management. The individual will be defining the problem space as much as solving it, operating in ambiguity with support from senior leadership. This role blends Product Management, Solutions Architecture, and Process Design, requiring technical depth across hardware, firmware, and operating system layers (e.g., BMC, secure boot), as well as process rigor to design how the product behaves operationally.

Requirements

10+ years of experience in cloud and computing technology, including 4+ years in product management focused on infrastructure or platform products, with a track record of leading complex, cross-functional initiatives through ambiguity.
Direct experience at the hardware and firmware level.
A demonstrated ability to design and formalize operational processes (support workflows, ticketing, incident handling) for a technical product.
Comprehensive knowledge of server hardware, bare metal provisioning, distributed systems, networking, and large-scale fleet operations.
Proven ability to navigate ambiguous, ill-defined problem spaces and drive long-term vision while balancing technical constraints and business outcomes.
The ability to articulate deep technical complexity to executive audiences and translate business goals into clear product direction.

Nice To Haves

Experience with large-scale GPU/CPU AI infrastructure platforms or clouds.
Familiarity with IPMI/BMC protocols, infrastructure automation tools, or bare metal provisioning frameworks.
An understanding of GPU-based AI workloads and their specific demands on compute and network infrastructure.

Responsibilities

Drive the vision for bare metal compute, encompassing GPU/CPU offerings, rapid provisioning systems, and full lifecycle management.
Define the end-to-end customer experience when something goes wrong — the ticketing workflow, escalation paths, and process behind it — in close partnership with Infrastructure Operations and Customer Support.
Ensure tight alignment between hardware and software layers to deliver a differentiated bare metal experience.
Lead initiatives across engineering and infra-ops to deliver provisioning, enhanced observability, and customer self-service capabilities.
Partner with Sales and GTM teams to transform customer feedback into roadmap priorities, ensuring deep product-market fit.
Represent the bare metal strategy to partners and internal executives, framing technical infrastructure decisions within a clear business context and treating this portfolio like a business you're accountable for.