Staff Product Manager, LLMX Platform
About The Position
MaintainX is seeking a Staff Product Manager to own the AI Platform, known internally as LLMX, within the Work Intelligence (WIQ) group. LLMX serves as the shared foundation for all MaintainX product teams building AI, encompassing the runtime, orchestration, evaluation, and observability layers for their growing catalog of agents and intelligent capabilities. This role is critical for the company's growth, as every AI feature relies on LLMX. The ideal candidate will possess a unique blend of product leadership, deep technical expertise in AI systems, a strong understanding of platform adoption and developer experience, and the commercial acumen to link platform investments to product differentiation and enterprise value. Previous experience shipping AI infrastructure that other teams depend on is highly valued.
Requirements
- 10+ years in product management, with significant experience in AI platform, ML infrastructure, or developer platform roles.
- Proven track record of shipping production AI services that other teams have built upon, demonstrating the ability to earn and maintain trust.
- Genuine technical depth in AI and LLM systems, with informed opinions on model selection, RAG vs. fine-tuning trade-offs, agentic architectures, evaluation frameworks, and latency/cost optimization.
- Comfortable serving both internal development teams and enterprise buyers.
- Strong commercial instinct, understanding how platform investments impact enterprise differentiation, competitive positioning, and deal cycles.
- Disciplined approach to staying current in the fast-moving field of LLMs and agentic AI, with a system for applying knowledge effectively.
- Data-driven mindset, defining success through metrics, instrumenting platforms, and using evaluation frameworks for quality improvement.
Nice To Haves
- Experience in the industrial operations or asset management space.
Responsibilities
- Own the LLMX platform end-to-end, including roadmap, execution, adoption (e.g., teams building, time-to-first-integration), and quality (e.g., eval coverage, latency, cost).
- Partner with MaintainX's engineering, data, and ML leaders as a technical peer, driving ambitious initiatives while ensuring platform stability and trust.
- Proactively engage with feature teams across Core, Growth, Network, and Platform to anticipate and address their AI agentic work requirements before they become blockers.
- Define and deliver primitives for next-generation agentic features, such as routing agents, skill orchestration, human-in-the-loop workflows, agent memory, conversation compaction, and the Global Chat SDK.
- Manage the platform's evaluation infrastructure, including online eval monitoring, dataset promotion, and agent gating, to ensure quality and reliability scale with production agents.
- Shape build vs. buy vs. integrate decisions for models, providers, and infrastructure components, staying abreast of advancements in LLMs and agentic AI to inform platform strategy.
Benefits
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrolment program.
- Take what you need PTO.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
