Staff Product Designer

ActiveCampaign • Chicago, IL

2d

About The Position

As a Staff Product Designer , your impact is measured not just by what you ship, but by the evolution of our entire design organization. You will be the visionary who sees across the whole product, identifying patterns no one else has named and creating the frameworks that make every other designer’s work sharper and more coherent. We are at a category-defining moment, building the AI-native experience layer for a platform that is redefining how marketing gets done. You will define the interaction model for autonomous marketing —a discipline where agents act, humans direct, and the handoff between them feels effortless. This model doesn’t exist yet; you will be the person who builds it here and sets the standard for the entire industry. You are not a recipient of a roadmap; you are a driver of product strategy, holding the full system in your head while making surgical decisions at the detail level. On a typical day, you might: Define the next paradigm for Autonomous Agent experiences , developing a point of view on human-AI collaboration at scale and making it legible for every team building on the platform. Identify systemic problems before they become failures , operating above the sprint cycle to spot where patterns are diverging or user experience is degrading across team boundaries. Drive high-stakes, complex design initiatives that require a deep understanding of how individual details impact the total system architecture. Set the quality bar for the design organization , serving as the standard-bearer for craft and thinking that other designers orient around. Influence product strategy through design rigor , bringing strategic perspectives that change company priorities and roadmap directions. Build reusable frameworks and interaction models that become the shared language between Product, Engineering, and Design. Partner with design leadership on organizational direction, hiring standards, and evolving how the design function operates at ActiveCampaign. Act as a force multiplier , raising the standards of the team through high-level critique, mentorship, and leading by example in your daily practice.

Requirements

• 8+ years of product design experience with a clear record of increasing organizational and product scope (beyond just seniority in title).
• A portfolio demonstrating cross-product, systems-level impact , showing where your design decisions caused an entire product to cohere rather than just optimizing a single flow.
• Deep expertise in AI-native interaction design , with a rigorous philosophy on the relationship between human intent and automated action.
• Mastery of AI tools as a core design medium ; you use tools like Cursor, Claude Code, and Lovable as essential parts of how you think and prototype, not just as productivity aids.
• The ability to create clarity from chaos , taking highly ambiguous, under-defined problems and turning them into actionable design directions.
• Executive-level communication skills , with the ability to represent the design perspective in high-level rooms and build consensus across the company.
• Organizational influence without authority , moving teams and raising standards through the sheer quality of your thinking and design rigor.
• World-class visual design and "invisible" UX skills , combined with a high degree of ownership over product strategy.
• A proven track record of making other designers better , elevating the team’s collective output through the example of your own practice and critique.

Responsibilities

• Define the next paradigm for Autonomous Agent experiences , developing a point of view on human-AI collaboration at scale and making it legible for every team building on the platform.
• Identify systemic problems before they become failures , operating above the sprint cycle to spot where patterns are diverging or user experience is degrading across team boundaries.
• Drive high-stakes, complex design initiatives that require a deep understanding of how individual details impact the total system architecture.
• Set the quality bar for the design organization , serving as the standard-bearer for craft and thinking that other designers orient around.
• Influence product strategy through design rigor , bringing strategic perspectives that change company priorities and roadmap directions.
• Build reusable frameworks and interaction models that become the shared language between Product, Engineering, and Design.
• Partner with design leadership on organizational direction, hiring standards, and evolving how the design function operates at ActiveCampaign.
• Act as a force multiplier , raising the standards of the team through high-level critique, mentorship, and leading by example in your daily practice.

Benefits

• Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm.
• Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.
• Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO.
• Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years.
• Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees