Staff Product Designer

Vitalize•San Francisco, CA

3d•$230,000 - $300,000•Hybrid

About The Position

Hospitals still run their most important operations — staffing, labor planning, and capacity — on paper, spreadsheets, and guesswork. It's a system that wastes thousands of hours and millions of dollars every year. Vitalize replaces this with intelligent, automated staffing operations. Our platform brings real-time decision support to clinical leaders, eliminating manual work, reducing unnecessary labor spend, and unlocking patient capacity for hospitals. AI is increasingly carrying weight inside the product — recommendations, automation, audit trails — which raises the design ceiling and the design risk in equal measure. We're already live across 20+ hospitals, near 8-figures in revenue, and have raised $34M in total funding from top investors. We’re scaling fast.

Requirements

8+ years of product design experience, ideally on complex, workflow-heavy B2B SaaS products.
Shipped real features to real users and can discuss the business impact of your work.
Owned a design system or comparable infrastructure that others have built upon, including designing the contribution model.
Comfortable spending time in the field, observing operational workflows firsthand, and willing to travel to customer sites regularly.
Mature product instincts, with a focus on designing workflow changes rather than just UI improvements.
Opinionated, evidence-backed, and direct communication style.
Customer-obsessed with an instinct for business outcomes, able to connect design to metrics.
AI-fluent, with experience on product surfaces where AI performs real work and an informed point of view on AI's UI representation.
A multiplier from day one, enjoying critique, mentoring, and infrastructure work.
Ability to point to a system someone else built on, not just concept-heavy portfolios.

Nice To Haves

Experience in healthcare, logistics, financial operations, or similarly complex operational domains.
Experience with the operating-model pattern in our product (expert-in-the-loop workflow automation, cost-aware recommendations, audit-trail integrity).

Responsibilities

Own complex product surfaces that cross pod boundaries, including recommendation surfaces, AI-driven workflows, and data-dense decision-support tools.
Set the standards for the design team, including taste documents, pattern examples, critique norms, and the process for writing design rationale and resolving disagreements with engineering.
Work directly with customers by visiting hospitals and observing workflows to shape product development.
Shape the growth of the design team by contributing to hiring loops, critique culture, onboarding patterns, and design operating principles.
Set the pace for the use of design systems, including components, tokens, patterns, contribution models, documentation, and the relationship between Figma and the codebase.
Multiply the output of the entire design team by leading by example and owning critical design initiatives.
Establish patterns for how AI shows its reasoning in the UI for clinical staff under time pressure.