Staff Product Designer

Ironclad•San Francisco, CA

2d•$210,000 - $235,000•Hybrid

About The Position

As a Staff Product Designer at Ironclad, you’ll shape how legal and business teams experience contracts end to end. You’ll lead design across complex product areas, from core contracting workflows to AI-powered experiences that help customers find information, make decisions, and move work forward. You’ll work at the pace of engineering, moving from ambiguity to a working prototype quickly, validating ideas with customers and real usage, and partnering closely with product, engineering, data, and AI teams to ship high-quality experiences. You’ll balance strategic vision with hands-on execution, lead through craft and judgment, influence product direction, and help establish design patterns and interaction models that scale across the platform. This is a hybrid role requiring office attendance at least twice a week on Tuesdays and Thursdays. Additional in-office days may be required for team or company events.

Requirements

At least 8 years designing digital products, including several years working on complex B2B or enterprise software.
Have led at least one systemic, end-to-end initiative that changed a measurable product or business outcome.
Strong systems thinking and ability to create coherent experiences across interconnected workflows and establish patterns that scale across products, teams, and technical foundations.
Experience designing AI-powered experiences, agentic workflows, search, data-rich products, or other systems where trust, explainability, and human control matter.
Ability to make complex technical concepts understandable and useful for customers.
Comfort working at engineering pace, prototyping in days, iterating in public, using AI-native tools to extend craft, and making progress without waiting for a fully scoped PRD.
Strong product judgment and decision accountability, balancing customer needs, business goals, technical constraints, and long-term platform leverage to make clear recommendations.
Leadership presence and exceptional storytelling, including communicating tradeoffs and recommendations directly to executives and cross-functional leaders, in writing and in person.
Track record of mentoring designers, improving the practice, and leading through influence rather than authority.

Nice To Haves

Experience with contract lifecycle management, legal technology, document AI, knowledge graphs, or enterprise workflow software.

Responsibilities

Lead design strategy for a major area of the CLM platform end to end, from problem framing and exploration through launch, iteration, and measurement; connect design decisions to customer outcomes such as adoption, time saved, cycle-time reduction, and product quality.
Shape AI-powered experiences and agent behavior, determining where agents should assist or act, what context they need, how users stay in control, and how experiences communicate grounding, provenance, confidence, and limitations.
Design for trust, explainability, human-in-the-loop control, evaluation, monitoring, and safe failure modes.
Prototype quickly using AI-native tools and emerging methods to explore interaction models, test concepts with customers, and work through technical tradeoffs with engineering before designs are fully specified.
Build and evolve shared design patterns across workflows, search, data-rich surfaces, and AI experiences; strengthen the design system and create reusable capabilities across the platform.
Partner with product, engineering, data, AI, and domain experts to turn customer problems and product signals into clear decisions, bringing qualitative research, telemetry, instrumentation, and technical constraints into the design process.
Lead through influence by articulating a clear point of view, making tradeoffs legible, and aligning executives and cross-functional partners around what to build and why.
Mentor fellow designers through live project work and help raise the quality of design across the organization.

Benefits

Company bonus.
Equity awards, including a new-hire grant and opportunities for additional awards throughout tenure.
Competitive health and wellness benefits.
Career growth and development.
100% health coverage for employees for medical, dental, and vision, plus 75% coverage for dependents and buy-up plan options.
Market-leading leave policies, including gender-neutral parental leave and compassionate leave.
Family-forming support through Maven for employees and their partners.
Paid time off.
Monthly stipends for wellbeing, hybrid work, and, if applicable, cell phone use.
Mental health support through Modern Health, including therapy, coaching, and digital tools.
Pre-tax commuter benefits for US employees.
401(k) plan with Fidelity and employer match for US employees.
Regular team events.