Staff Product Designer, Practice Areas

Clio • Vancouver, BC

7d • Hybrid

About The Position

Clio is seeking a Staff Product Designer to join its Product Design team. This role is available to candidates across Canada (excluding Quebec) and the US. The position is hybrid for those located near Clio's hubs (Burnaby, Calgary, or Toronto), requiring a minimum of two days per week in the office. Product Design is a core pillar of Clio's R&D organization, working closely with customers to understand their needs and championing high-quality user experiences. The Staff Product Designer will lead the experience strategy for practice area customization, focusing initially on Clio's Personal Injury add-on and expanding to other practice areas. The role involves defining frameworks and patterns to make the platform feel purpose-built for various legal practices and roles, integrating AI and automation into specific workflows. Ideal candidates are comfortable with ambiguity, possess deep customer understanding, and can translate this into clear direction and cohesive experiences. They will partner with Product and Engineering leaders to set vision, improve quality, and mentor other designers, with a particular focus on trustworthy and explainable AI experiences.

Requirements

• 8+ years of Product Design experience
• B2B SaaS experience is preferred, but not required.
• Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid-Market).
• Experience leading complex, cross-team initiatives and delivering cohesive solutions across interconnected systems.
• Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.
• Strong product judgment and business acumen — able to connect customer needs to strategy, metrics, and roadmap decisions.
• Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design.
• Advanced customer-centric practice, able to lead discovery and align multiple teams around customer needs and opportunities.
• Proven experience designing AI-powered experiences, including interaction patterns for trust, transparency, and appropriate user control across complex workflows.
• Proven systems thinking — able to design reusable frameworks and patterns that scale across teams and products.
• Expertise in modern design and prototyping tools, and practical fluency with AI tools in your workflow (e.g., Figma Make, Cursor, Gemini, etc.)
• Excellent presentation and storytelling skills.
• Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity.
• Strong cross-functional partner who drives execution across teams and workstreams.
• Experience mentoring peers.

Nice To Haves

• Experience working in the legal industry or legal tech.
• A background in regulated, process-intensive industries, e.g., healthcare, financial services, or insurance where workflow accuracy shapes UX decisions.
• Experience adapting a platform to serve distinct customer verticals with different domain vocabularies, workflows, or compliance contexts.
• Experience designing AI-powered features in professional contexts where trust, explainability, and user control are meaningful design constraints.

Responsibilities

• Partner with Product and Engineering leaders to define experience strategy, success metrics, and high-leverage priorities, grounded in customer insights and business outcomes.
• Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions.
• Lead end-to-end design across multi-surface journeys — from opportunity framing and to prototyping, validation, and high-quality execution.
• Shape a compelling long-term experience vision for your problem space, bringing others along through storytelling and collaboration thinking.
• Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences that push beyond “good enough.”
• Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution beyond your immediate scope.
• Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross-functional collaboration.
• Mentor and elevate other designers through constructive critique, coaching, and role-modelling strategic thinking and bar-raising craft.
• Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area.
• Contribute to design culture and org-wide initiatives through Staff-level forums and leadership beyond your immediate portfolio.

Benefits

• Competitive, equitable salary
• Top-tier health benefits
• Dental insurance
• Vision insurance
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching
• RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed