Staff Product Designer, Clio Manage

Clio • Toronto, ON

61d • Hybrid

About The Position

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are seeking a Staff Product Designer to join our growing Product Design team. This role is available to candidates in the Great Toronto Area. If you are located near our Toronto downtown hub, you will be expected to work in the office a minimum of twice per week on our designated Anchor Days. Design plays a pivotal role at Clio, standing alongside Product and Engineering as one of the three pillars of our Research and Development organization. Our product designers work directly with customers to understand their behaviors, needs, and workflows. They champion thoughtful, high-quality experiences as we transform how lawyers and their teams serve their clients. If you’re focused on shipping value to customers with an opportunity to revolutionize an industry, you’ve found your next team. About the role The Clio Manage team is a group of customer-first, system thinkers dedicated to removing administrative friction from legal practice management with AI-powered cloud services. We are on a mission to make law firms more efficient, our product experiences more crafted and legal services more accessible to millions of everyday people. As a Staff Product Designer, you will partner with Design teams, Product Managers and Engineering to create long term visions and execute near term roadmaps for Clio Manage. You will bring a cross-product point-of-view across Clio to build Manage toward a system of capabilities (instead of individual features) so Clio Manage scale with our rapidly expanding product offerings and 3rd party services. You will help create a set of best practices of how AI should be designed in Manage, so they leverage our market-leading AI platform for legal while ensuring ease-of-use and trustworthiness in legal domains. You’ll lead strategy and end-to-end experience design across a complex product area — from discovery and opportunity framing through launch and iteration. Ideal candidates thrive in ambiguity, turning deep customer understanding into clear direction, cohesive experiences, and measurable outcomes. You’ll partner closely with Product and Engineering leaders to set vision, raise the quality bar, and elevate other designers, including shaping AI experiences that are trustworthy, explainable, and appropriately controlled.

Requirements

• 8+ years of Product Design experience, B2B SaaS experience is preferred, but not required.
• Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid-Market).
• Experience leading complex, cross-team initiatives and delivering cohesive solutions across interconnected systems.
• Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.
• Strong product judgment and business acumen — able to connect customer needs to strategy, metrics, and roadmap decisions.
• Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design.
• Advanced customer-centric practice, able to lead discovery and align multiple teams around customer needs and opportunities.
• Proven experience designing AI-powered experiences, including interaction patterns for trust, transparency, and appropriate user control across complex workflows.
• Proven systems thinking — able to design reusable frameworks and patterns that scale across teams and products.
• Expertise in modern design and prototyping tools, and practical fluency with AI tools in your workflow (e.g., Figma Make, Cursor, Gemini, etc.)
• Excellent presentation and storytelling skills.
• Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity.
• Strong cross-functional partner who drives execution across teams and workstreams.
• Experience mentoring peers.

Responsibilities

• Partner with Product and Engineering leaders to define experience strategy, success metrics, and high-leverage priorities, grounded in customer insights and business outcomes.
• Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions.
• Lead end-to-end design across multi-surface journeys — from opportunity framing and to prototyping, validation, and high-quality execution.
• Shape a compelling long-term experience vision for your problem space, bringing others along through storytelling and collaboration thinking.
• Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences that push beyond “good enough.”
• Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution beyond your immediate scope.
• Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross-functional collaboration.
• Mentor and elevate other designers through constructive critique, coaching, and role-modelling strategic thinking and bar-raising craft.
• Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area.
• Contribute to design culture and org-wide initiatives through Staff-level forums and leadership beyond your immediate portfolio.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed