Staff Performance Coordinator (Temporary Assignment)
About The Position
This is a temporary assignment for a Bilingual Staff Performance Coordinator in Mechanicsburg, PA, working a weekend night shift (Friday, Saturday, Sunday from 5:00 PM to 5:30 AM). The role involves acting as the primary point of contact for vendors and client contacts regarding employee issues, educating the client on guidelines, ensuring timely and appropriate handling of employee issues, and coordinating resolutions with vendors and client partners. The position also includes delivering new hire orientations, collecting onboarding documents, running reports to identify workforce challenges, participating in client meetings, documenting and investigating safety incidents, coaching associates on attendance policies, conducting performance reviews, assigning and ending associate assignments, processing payroll, tracking attendance and wage compliance, touring client facilities (walking 3-5 miles daily), participating in daily order fill goal meetings, and conducting onboarding, I-9s, and background checks.
Requirements
- Hands-on experience in a logistics or manufacturing environment
- Experience in a customer service role responsible for client communication
- Data management experience
- Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure environment
- Able to understand client goals and how they measure success
- Able to work independently and with a team
- Practical experience and comfort with using Microsoft Office products
- Fluent Spanish/English
Nice To Haves
- HR experience is preferred
- Familiarity with a heavy process-oriented environment
Responsibilities
- Act as first point of contact for vendors and client contacts for all employee issues
- Educates client on guidelines and sets expectations for the handling of any employee issues
- Ensures all employee issues are handled appropriately and in a timely fashion
- Coordinates resolution of the all workforce issues with vendors and client partners and understands risk areas for all parties
- Delivers client customized new hire orientations
- Collects and reviews all required work related onboarding documents for each employee prior to start
- Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software)
- Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program
- Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments
- Processes payroll and tracks attendance, wage, and hour compliance
- Walks candidates through tour of client facility (walking 3 to 5 miles daily)
- Participates in whiteboard meetings to understand daily order fill goals
- Conducts onboarding, I-9s, and background checks
Benefits
- Medical/Dental/Vision
- prescription drug benefits
- 401(k)
- paid time off and holidays
- incentive programs
- variety of career paths
- promotion from within
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
