Staff Performance Coordinator (Temporary Assignment)
About The Position
Act as the first point of contact for vendors and client contacts for all employee issues. Educates clients on guidelines and sets expectations for the handling of any employee issues. Ensures all employee issues are handled appropriately and in a timely fashion. Coordinates resolution of all workforce issues with vendors and client partners and understands risk areas for all parties. Delivers client-customized new hire orientations. Collects and reviews all required work-related onboarding documents for each employee prior to start. Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software). Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program. Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments. Processes payroll and tracks attendance, wage, and hour compliance. Walks candidates through a tour of the client facility (walking 3 to 5 miles daily). Participates in whiteboard meetings to understand daily order fill goals. Conducts onboarding, I-9s, and background checks.
Requirements
- Hands-on experience in a logistics or manufacturing environment
- Experience in a customer service role responsible for client communication
- Data management experience
- Familiarity with a heavy process-oriented environment
- Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure environment
- Able to understand client goals and how they measure success
- Able to work independently and with a team
- Practical experience and comfort with using Microsoft Office products
Nice To Haves
- HR experience is preferred
Responsibilities
- Act as first point of contact for vendors and client contacts for all employee issues
- Educates client on guidelines and sets expectations for the handling of any employee issues
- Ensures all employee issues are handled appropriately and in a timely fashion
- Coordinates resolution of the all workforce issues with vendors and client partners and understands risk areas for all parties
- Delivers client customized new hire orientations
- Collects and reviews all required work related onboarding documents for each employee prior to start
- Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software)
- Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program
- Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments
- Processes payroll and tracks attendance, wage, and hour compliance
- Walks candidates through tour of client facility (walking 3 to 5 miles daily)
- Participates in whiteboard meetings to understand daily order fill goals
- Conducts onboarding, I-9s, and background checks
Benefits
- Medical/Dental/Vision
- prescription drug benefits
- 401(k)
- paid time off and holidays
- a wellness program
- incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
