Customer Operations Coordinator (Temporary Assignment)
About The Position
SAMBAZON is seeking a Customer Operations Coordinator to join their Logistics & Customer Operations team. This role is responsible for supporting business-to-business customers by managing orders from entry through delivery. The ideal candidate is highly organized, detail-oriented, and experienced in customer service, order management, and logistics. The position involves close collaboration with grocery retailers, foodservice partners, and internal cross-functional teams to ensure a smooth customer experience. This is a full-time, temporary position with the possibility of extension, based on-site in San Clemente.
Requirements
- 2+ years of experience in customer service, logistics, order management, or a related field
- Excellent interpersonal, written, and verbal communication skills across all levels of an organization
- High level of accuracy and attention to detail, particularly in data entry and order processing
- Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint
Nice To Haves
- Associate degree or higher preferred
- Experience with SAP, EDI, or similar systems preferred
- Bilingual skills are a plus
Responsibilities
- Process customer orders, including order entry and invoicing, using systems such as SAP, EDI and web-based warehouse systems
- Serve as the primary point of contact for customer inquiries related to pricing, product information, order status, shipment updates, and issue resolution
- Communicate regularly with buyers, brokers, and sales teams to support order management, deliveries, and customer needs
- Communicate order fulfillment status, delays, and service issues to internal teams including Supply Planning, Logistics Management, Sales, and Customer Operations
- Perform administrative tasks including invoice approvals, maintaining various department documents and files as well as other related tasks
- Assist in resolving order, shipping, and delivery issues in a timely and professional manner
- Perform other duties as assigned
Benefits
- benefits eligibility
- half-day Fridays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
