Staff Performance Coordinator (Seasonal Assignment)

Employbridge•New Albany, IN

4d•$24 - $27•Onsite

About The Position

This is a seasonal assignment for a Bilingual Staff Performance Coordinator in New Albany, IN. The role involves acting as the primary point of contact for vendors and client contacts regarding employee issues, educating clients on guidelines, and ensuring timely and appropriate handling of all employee matters. The coordinator will collaborate with vendors and client partners to resolve workforce issues, identify risks, and deliver customized new hire orientations. Responsibilities also include collecting onboarding documents, running reports to identify workforce challenges, participating in client meetings, coaching associates, processing payroll, tracking attendance, and conducting onboarding processes like I-9s and background checks. A significant part of the role involves walking candidates through facility tours, potentially covering 3 to 5 miles daily, and participating in daily order fill goal meetings.

Requirements

Hands-on experience in a logistics or manufacturing environment
Experience in a customer service role responsible for client communication
Data management experience
Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure environment
Able to understand client goals and how they measure success
Able to work independently and with a team
Practical experience and comfort with using Microsoft Office products
Fluent Spanish/English

Nice To Haves

HR experience is preferred
Familiarity with a heavy process-oriented environment

Responsibilities

Act as first point of contact for vendors and client contacts for all employee issues
Educates client on guidelines and sets expectations for the handling of any employee issues
Ensures all employee issues are handled appropriately and in a timely fashion
Coordinates resolution of the all workforce issues with vendors and client partners and understands risk areas for all parties
Delivers client customized new hire orientations
Collects and reviews all required work related onboarding documents for each employee prior to start
Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software)
Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program
Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments
Processes payroll and tracks attendance, wage, and hour compliance
Walks candidates through tour of client facility (walking 3 to 5 miles daily)
Participates in whiteboard meetings to understand daily order fill goals
Conducts onboarding, I-9s, and background checks