Admission and Transfer Center - Staff Nurse 90%25 - 100%25 Nights

University of Iowa • Iowa City, IA

3d • Hybrid

About The Position

The Admission and Transfer Center (ATC) operates as a high-volume patient admit and transfer center, facilitating patient access to UI Health Care inpatient services through telephone and electronic communication. It serves as a contact center for both internal and external referring providers, supporting over 20 departments within University of Iowa Health Care. The Transfer Center team focuses on triaging transfer requests from referring facilities and facilitating inpatient access through all inter-facility avenues, including admissions from the emergency department and ambulatory areas. The Bed Management team focuses on assigning the right patient to the right bed at the right time, working with inpatient nursing teams to efficiently prioritize and admit appropriate patients. This position is eligible for a hybrid work arrangement (remote and in-person) within Iowa after a period of onsite training, the duration of which will be determined by the supervisor. Training will be conducted onsite at the Hospital Support Services Building (HSSB). Hybrid work eligibility will be evaluated after successful completion of training, and a work arrangement form will be required. Work arrangements will be reviewed annually and must comply with remote work policies.

Requirements

• An Associate’s Degree in Nursing OR a Diploma in Nursing, a Baccalaureate Degree in Nursing, Professional Master of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader or a Master’s Degree in Nursing (MSN, MA) is required
• Excellent written and verbal communication skills are required.
• Current license to practice nursing in Iowa is required by date of hire.

Nice To Haves

• Minimum of 2 years acute care RN experience.
• Experience managing multiple phone lines simultaneously.
• Computer skills are required, including proficiency in managing multiple databases including Microsoft Excel.
• Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions.

Responsibilities

• Performs aspects of the patient admission flow management process, ensuring that transfers, patient placement, and related activities occur in a timely, safe, and accurate fashion. Includes, clinical assessments for triage and bed placement for patients.
• Coordinates incoming patient transfer requests with referring/receiving facilities and physicians.
• Coordinates necessary transportation resources for incoming patient transfer requests.
• Stays informed of patient changes and communicates impact to admitting teams.
• Reviews medical reports from referring hospitals or physician offices and relays information to the receiving providers and nursing unit as needed.
• Evaluates all bed requests using approved criteria ensuring patients are expediently transferred or assigned rooms and resources are utilized efficiently.
• Responds appropriately to requests made by transferring physicians, hospitals, and peers to improve patient flow.
• Works with supervisors to implement effective solutions and strategies to enhance patient care and satisfaction.
• Prioritize customer service, professional communication, and customer satisfaction.
• Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations.
• Displays influential leadership to optimize clinical and operational outcomes.
• Delivers exceptional customer service while facilitating communication across multiple disciplines.
• Possess and maintains working knowledge of external and inter-facility protocols and standards of practice.
• Functions as a patient advocate.
• Applies quality improvement principles to improve patient outcomes.
• Participates in quality improvement activities.
• Participates in projects/committees for enhanced functioning of the unit, supports unit-level decision-making.
• Complies with all policies and standards.
• Performs other duties as assigned.

Benefits

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
• Relocation Assistant available to qualified applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree