Admission and Transfer Center - Staff Nurse 90% - 100% Nights

UIOWA • Iowa City, IA

3d • Hybrid

About The Position

The Admission and Transfer Center (ATC) operates a high-volume patient admit and transfer center, facilitating patient access to UI Health Care inpatient services through telephone and electronic-based communication. It serves as a contact center for internal providers as well as external referring providers, while serving over 20 departments across University of Iowa Health Care. The Transfer Center team focuses on triage of referring facility transfer requests and facilitates inpatient access through all inter-facility avenues, including admissions across facilities, from the emergency department, and from ambulatory areas. The Bed Management team focuses on the assignment of the right patient to the right bed at the right time. This team works with the inpatient nursing teams to facilitate patient throughput to prioritize the most appropriate patients into the beds efficiently. This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. Training will be conducted onsite at the Hospital Support Services Building (HSSB). There can be up to a minimum of 6 months or other duration of time determined by the supervisor of on-site training prior to Hybrid eligibility. Hybrid work eligibility will be evaluated following successful completion of job training, and a work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Requirements

• Excellent written and verbal communication skills are required.
• Current license to practice nursing in Iowa is required by date of hire.

Nice To Haves

• Minimum of 2 years acute care RN experience.
• Experience managing multiple phone lines simultaneously.
• Computer skills are required, including proficiency in managing multiple databases including Microsoft Excel.
• Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions.

Responsibilities

• Performs aspects of the patient admission flow management process, ensuring that transfers, patient placement, and related activities occur in a timely, safe, and accurate fashion. Includes, clinical assessments for triage and bed placement for patients.
• Coordinates incoming patient transfer requests with referring/receiving facilities and physicians.
• Coordinates necessary transportation resources for incoming patient transfer requests.
• Stays informed of patient changes and communicates impact to admitting teams.
• Reviews medical reports from referring hospitals or physician offices and relays information to the receiving providers and nursing unit as needed.
• Evaluates all bed requests using approved criteria ensuring patients are expediently transferred or assigned rooms and resources are utilized efficiently.
• Responds appropriately to requests made by transferring physicians, hospitals, and peers to improve patient flow.
• Works with supervisors to implement effective solutions and strategies to enhance patient care and satisfaction.
• Prioritize customer service, professional communication, and customer satisfaction.
• Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations.
• Displays influential leadership to optimize clinical and operational outcomes.
• Delivers exceptional customer service while facilitating communication across multiple disciplines.
• Possess and maintains working knowledge of external and inter-facility protocols and standards of practice.
• Functions as a patient advocate.
• Applies quality improvement principles to improve patient outcomes.
• Participates in quality improvement activities.
• Participates in projects/committees for enhanced functioning of the unit, supports unit-level decision-making.
• Complies with all policies and standards.
• Performs other duties as assigned.

Benefits

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.
• Relocation Assistant available to qualified applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree